Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with a smile and provide top-notch customer service.
- Company: Join PROception, a leader in client care and hospitality.
- Benefits: Earn ÂŁ12.27 - ÂŁ17.90 per hour plus 28 days annual leave.
- Why this job: Be the face of our company and create memorable experiences for clients.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Enjoy flexible hours, training opportunities, and fun social events.
Location: London, England, United Kingdom
Job Purpose
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client’s business, which includes visitors, occupiers and internal associates. This amazing opportunity operates on a flexible contract. The pay rate for this role ranges between £12.27 - £17.90 per hour and you will receive 28 days annual leave, inclusive of bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
- Provide a professional first impression, beyond client/visitor expectations
- Ensure all visitors and guests experience the full customer journey
- Be seen as a visible customer-focused professional by being proactive and greet clients, guests and visitors where possible
- Anticipate and act on client requirements in a professional manner and provide a consistent professional service at all times
- Engage in customer events and pop-ups organised by the client for the occupiers
- Keep track of essential items available in reception and order when necessary
- Issue visitor passes using agreed sign‑in and sign‑out policies and procedures
- Arrange travel for guests, clients or visitors as and when required
- Ensure set up and service of rooms are to client specifications at all times
- Manage stock par levels of office stationery and supplies
- Ensure the reception area is kept clean, tidy and well presented at all times
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
- Provide administrative support if and when required
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
- Is self‑disciplined and can work independently using initiative
- Holds a true passion for high standards of customer service delivery
- Previous experience in hospitality or a customer‑service‑facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Consistently well presented in line with company/client standards
- Look for opportunities to enhance client/visitor experience
- Clear, concise and confident communication skills which are customer‑service orientated with a very keen eye for detail
- Maintain and practice a high degree of confidentiality at all times
- Computer literate with good email etiquette; use of concierge and Microsoft systems is an advantage
- 5 years of verifiable work history
- SIA licence
What We Offer
- A highly competitive salary within the corporate sector
- CPD – Bespoke Training, Learning & Development opportunities
- Licence Upskill – where applicable
- Perk Box – Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.
Details
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Administrative
- Industries: Facilities Services
Front of House Receptionist employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the reception desk. Role-playing with a friend can help you feel more confident and prepared to impress during the interview.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and aligns with the company's standards. A polished appearance shows that you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Receptionist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a welcoming atmosphere for clients and visitors. Share specific examples that showcase your ability to provide top-notch service!
Be Professional and Personable: Your written application should reflect the warm and friendly vibe we’re looking for. Use a professional tone, but don’t be afraid to let your personality shine through. We love seeing candidates who can balance professionalism with approachability!
Tailor Your Application: Take the time to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience. This shows us you’ve done your homework and are genuinely interested in joining our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at PROception
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've gone above and beyond for clients in the past. This role is all about providing a warm welcome, so think of times when you’ve made a positive impact on someone's experience.
✨Dress to Impress
First impressions matter, especially in a Front of House role. Dress smartly and in line with the company’s standards. A polished appearance shows that you take the role seriously and are ready to represent the company professionally.
✨Practice Your Communication Skills
Since this job requires clear and confident communication, practice answering common interview questions out loud. Focus on being concise and friendly, as you'll need to convey information effectively while maintaining a welcoming tone.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you love working with people and how you can enhance the client experience. Employers want to see that you’re genuinely excited about the opportunity to be their Front of House Receptionist.
