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For Companies At a Glance
- Tasks: Deliver 5-Star customer service while ensuring a safe environment for guests.
- Company: Join a leading facilities services company in London.
- Benefits: Competitive salary, training opportunities, employee discounts, and health plans.
- Why this job: Be the face of exceptional service and enhance visitor experiences every day.
- Qualifications: Customer service experience, SIA licence, and excellent communication skills.
- Other info: Dynamic role with opportunities for personal growth and team events.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence as part of our Dedicated Bench Staff Team.
Key Responsibilities
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible.
- Anticipate any action client requirements in a professional manner.
- Provide a consistently professional service at all times.
- Issue visitor passes using the agreed sign-in and out policies and procedures.
- Provide a high level of front and back of house services and have a wide knowledge of provisions within local and surrounding areas.
- Ensure all fire exits are kept clear; Health & Safety issues are reported.
- Ensure all landlord contractor access is pre-authorised and in accordance with permits to work conditions.
- Carry out building patrols where required.
- Provide administrative support/incident report writing.
- Ability and foresight to create a safe environment for all guests and visitors.
- Maintain a high-security awareness at all times.
- CCTV interaction where required.
- First Aid training required.
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
- Holds a true passion for high standards of customer service delivery.
- A keen interest and high level of systems/technology and computer skills would be an advantage.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Intuitive customer-related logic.
- Ability to work independently with confidence, using own initiative as required.
- Look for opportunities to enhance client/visitor experience.
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Confidence and common sense to access and utilise expert resources when making decisions.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate with good email etiquette; the use of concierge and Microsoft systems is an advantage.
- Have a high level of security awareness.
- Valid SIA licence required.
- 5 years of continuous work employment history without gaps and verifiable work history.
What We Offer
- A highly competitive salary within the corporate sector.
- CPD – Bespoke Training, Learning & Development opportunities.
- Licence Upskill – where applicable.
- Perk Box – Employee discount scheme.
- Laundry service for tailored uniform.
- Cycle to Work Scheme.
- Social events and activities.
- Pension scheme.
- Employee mental health assistance helpline.
- Recognition schemes including our employee of the month programme.
- Employee Health Cash Plan for you and your dependants.
Required Identification (if invited to an interview)
- SIA (if required).
- 3 x proof of ID (1 photographic).
- Right to Work.
- HMRC tax record.
Guest Ambassador - Dedicated Bench in City of London employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Ambassador - Dedicated Bench in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult guest or an emergency. Being prepared will boost your confidence and show that you can think on your feet.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Ambassador - Dedicated Bench in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a fantastic experience for clients and visitors. Use specific examples that showcase your proactive approach!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and get straight to the point. This will help us see your confidence and attention to detail right from the start.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with our key responsibilities, like maintaining a high-security awareness or providing top-notch front of house services. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at PROception
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've provided exceptional service in the past, especially in high-pressure situations. This role is all about creating a welcoming environment, so show them you can do just that!
✨Show Off Your Security Awareness
Since this position requires a subtle security presence, be prepared to discuss your understanding of safety protocols and how you've implemented them in previous roles. Highlight any relevant training or certifications, like your SIA licence, and demonstrate your ability to maintain a safe environment for guests.
✨Dress to Impress
Presentation matters! Make sure you arrive looking sharp and professional, as this role demands immaculate presentation. Choose an outfit that reflects the high standards expected in a 5-Star environment, and don’t forget to wear a smile – it’s part of the package!
✨Practice Clear Communication
This job requires excellent communication skills, so practice articulating your thoughts clearly and confidently. Prepare to answer questions concisely and engage in conversation with the interviewers. Remember, they want to see how you interact with people at all levels, so be friendly and approachable!
