Clinical Specialist

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, and uphold the trust of our shareholders.

Understanding PROCEPT's Culture

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. We are here to create a revolution by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. Curiosity, ingenuity, and conviction in the power of technology will transform the lives of our patients and providers.

This doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, interactive sessions with executive leadership, and a crash-course in the mission and purpose of what we do. It continues with our management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow in an environment that challenges, supports, and broadens.

We are fueled by the opportunity to give people their lives back. At Procept, we push beyond just finding a work/life balance; we strive to find a work/life blend, a professional world that you are honoured and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.

An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!

The Opportunity That Awaits You:

The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilisation growth and account retention.

At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximise coverage, and maintain accurate case logs and documentation.

We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction.

The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgement in planning, organising, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.

What Your Day-To-Day Will Involve:

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximise case coverage
• Partner with Sales to identify opportunities for utilisation growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload case logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.

Ability to travel 75% or greater as necessary.

What Success Looks Like:

• Regional Quota Attainment: Direct contribution to revenue through utilisation growth
• Operational Efficiency: Improved scheduling efficiency
• Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
• Clinical Outcomes: Consistent delivery of safe, high-quality procedures
• Surgeon Engagement: Growth in trained and active surgeons
• Procedural Growth: Increase in procedures per account and per surgeon
• Onboarding Progress: Completion of onboarding milestones and procedural proficiency

The Qualifications We Need You to Possess:

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics

The Qualifications We Would Like You to Possess:

• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills