At a Glance
- Tasks: Provide first-line IT support, handle incidents, and ensure quick resolutions.
- Company: Procentia, a dynamic software company in pensions and risk transfer.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Exciting opportunity to work in a fast-paced, client-focused environment.
- Why this job: Join a team that values clear communication and quick problem-solving.
- Qualifications: Strong communication skills and a passion for IT support.
The predicted salary is between 31500 - 38500 £ per year.
Procentia, part of the Brightwell Group, is a software company specialising in pensions and risk transfer.
The Support Analyst role provides first‑line operational support, handling incidents and service requests and ensuring tickets are logged, triaged, and resolved within SLAs.
Working in Client Support, you will balance incident handling, service request processing, and documentation, with a focus on quick recovery and audit‑ready records while maintaining clear client communication.
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Client Support Analyst - First-Line IT & SQL employer: Procentia
Procentia is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in the dynamic pension-tech sector. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to work-life balance, all while contributing to meaningful projects that enhance IT service delivery for clients and staff alike.
