At a Glance
- Tasks: Lead a team of tech support pros and tackle complex technical challenges.
- Company: Join Procentia, a forward-thinking company that values inclusivity and innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension scheme.
- Other info: Great opportunities for personal growth in a dynamic, supportive environment.
- Why this job: Make a real impact by mentoring others and driving tech excellence.
- Qualifications: Experience in software support and strong Python skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
As a Technical Support Team Leader, you will act as an SME for all technical processes relating to Procentia products and client technical operations. You will provide leadership, technical excellence, and coaching to develop the skills of Technical Support Consultants, with a particular focus on Python‑based troubleshooting, scripting, automation and ensuring the team is technically ready for future product enhancements and new product launches.
Responsibilities
- People management of Support Consultants and Technical Support Consultants
- Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
- Objective setting, employee motivation and professional development planning
- Act as the SME for complex technical issues, including major incidents
- Identify hardware/software solutions and contribute to continuous improvement
- Lead by example and support the team in achieving company goals
- Diagnose and resolve advanced faults
- Manage escalations internally and externally, ensuring major incidents are resolved within SLA and coordinating cross‑team activity
- Contribute to lessons‑learned sessions and RCA documentation (CAPA)
- Respond to Zendesk tickets and support clients via phone, Teams and email
Key Skills and Experience
- Experience supporting software systems
- Strong technical knowledge with the ability to learn new technologies quickly
- Experience with Python for troubleshooting, automation, diagnostics, scripting or internal tooling, and ability to mentor others in Python fundamentals
- Understanding of business processes and workflows
- Responsible, reliable, and consultative approach
- Ability to prioritise, meet deadlines and deliver rapid outcomes
- Excellent customer service, communication, and organisational skills
- Logical thinker with strong problem‑solving skills
- Ability to analyse complex, multi‑faceted issues and break them down logically
- Proficiency in Microsoft Office (especially Excel), Windows Server, and IIS
- High degree of numeracy and attention to detail
Benefits
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and selling holiday (up to 1 week)
- Volunteer day
- 5% employer contribution pension
- Life assurance
- Private medical insurance
- Employee assistance programme (EAP)
- Health care cash plan
- Tusker – electric car leasing scheme
We value inclusivity. We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse and inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
Technical Support Team Leader in Bristol employer: Procentia
Procentia is an exceptional employer that prioritises employee growth and development, particularly for those in technical roles like the Technical Support Team Leader. With a strong focus on upskilling in Python and other technologies, a supportive work culture, and generous benefits including 25 days of holiday and a robust pension scheme, Procentia fosters an inclusive environment where every team member can thrive and contribute to innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Leader in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Procentia or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Python skills. Since this role focuses on troubleshooting and automation, be ready to discuss your experience and maybe even solve a coding challenge on the spot!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or resolved conflicts. This will highlight your ability to manage and develop others, which is key for the Technical Support Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Procentia!
We think you need these skills to ace Technical Support Team Leader in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Team Leader role. Highlight your experience with Python, troubleshooting, and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with technical support and team management – we love a good story!
Show Off Your Technical Skills:Since this role is all about technical excellence, make sure to showcase your skills in Python, Azure, and SQL. If you've got any cool projects or achievements, let us know! We’re keen to see how you’ve tackled complex issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Procentia
✨Know Your Tech Inside Out
As a Technical Support Team Leader, you'll need to demonstrate your expertise in Python, Azure, and SQL. Brush up on these technologies before the interview, and be ready to discuss how you've used them in past roles, especially in troubleshooting and automation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific instances where you motivated your team or led training sessions, particularly in technical areas. This will show that you're not just a tech whiz but also a great leader.
✨Be Ready for Problem-Solving Scenarios
Expect to face some complex technical scenarios during the interview. Practice breaking down multi-faceted issues logically and explaining your thought process. This will highlight your analytical skills and ability to handle major incidents effectively.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from your experience to illustrate your points, especially when discussing customer service and collaboration with cross-functional teams.
