At a Glance
- Tasks: Provide technical support and expertise for our innovative pension software, IntelliPen.
- Company: Join Procentia, an award-winning tech company in the pensions sector.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work culture.
- Other info: We value diversity and encourage all candidates to apply, regardless of background.
- Why this job: Make a real impact by helping clients with cutting-edge technology solutions.
- Qualifications: Familiarity with SQL and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About us
Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management. IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment, everyone is welcome here. We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day.
The job:
The Technical Support Specialist is an essential support role and is a technical subject matter expert (SME) position within our existing Support Function to support the continued growth of the business and to support the team and our clients. This is traditionally considered a 2nd or 3rd line Support role and required technical acumen with a strong ability to triage.
As a technical support team member, you will be an SME on all technical processes of Procentia products and client technical function. The role will support the Technical Support Team Leader and the Group Head of Support with the supporting the team and the business by using your Product and Technical knowledge. Clients raise queries and issues in our Zendesk online support system. As a Technical Support Specialist, you will investigate and resolve issues using a combination of your own technical knowledge and through liaising with Product, Engineering IT and Professional Services Teams.
Here's what you'll be doing:
- Technical & Platform Expertise
- Advanced support of IntelliPen, payroll processes, and client‑specific configurations
- Ability to complete SQL analysis, validation, reconciliation, and optimisation to support investigations and reporting
Security, Compliance & Risk
- Working in line with data protection, GDPR, SOC/ISO and financial services compliance requirements
- Identifying, escalating, and mitigating security risks or data integrity concerns
Client & Stakeholder Management
Key skills and experience:
- Familiar with databases using Microsoft SQL Server Management Studio
- Experience with SQL language
- High ability to triage
- Ability to learn new technologies quickly
- The ability to prioritise, meet deadlines and deliver rapid outcomes
Desirable skills:
- Microsoft ASP/ASP.NET, VB.NET or C#
- Microsoft Visual Basic for Applications (VBA)
- Python
Lets talk about what's in it for you...
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and Selling holiday (up to 1 week)
- Volunteer day
- 5% Employer contribution pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Health care cash plan
- Tusker – Electric Car Leasing scheme
Don’t meet every requirement? We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
Technical Support Specialist in Bristol employer: Procentia
Procentia is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and well-being. With generous benefits such as 25 days of holiday, private medical insurance, and a commitment to diversity, Procentia fosters an environment where technical support specialists can thrive while contributing to innovative solutions in the pensions sector. Join a passionate team dedicated to excellence and enjoy the unique opportunity to work with cutting-edge technology in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Bristol
✨Tip Number 1
Get to know Procentia and its products inside out! Familiarise yourself with IntelliPen and the technical aspects mentioned in the job description. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing that Technical Support Specialist role.
✨Tip Number 3
Prepare for technical questions! Brush up on your SQL skills and be ready to discuss how you've solved technical issues in the past. Procentia is looking for someone who can triage effectively, so have examples ready to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Procentia team. Don’t hesitate – get your application in!
We think you need these skills to ace Technical Support Specialist in Bristol
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. Mention any experience you have with SQL, databases, or relevant programming languages. We want to see how your skills align with the role of a Technical Support Specialist!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Procentia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL and the IntelliPen platform. Familiarise yourself with common issues clients face and how to resolve them. This will show that you're not just a candidate, but a potential problem-solver.
✨Understand the Company Culture
Procentia values a welcoming and open culture, so be prepared to discuss how you align with their values. Think about examples from your past experiences that demonstrate your ability to work in a collaborative environment and support your team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or client queries. Practice articulating your thought process clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Passion for Learning
Since the role requires quick learning of new technologies, express your enthusiasm for continuous improvement. Share examples of how you've quickly adapted to new tools or processes in the past, highlighting your proactive approach to professional development.
