People Operations Advisor in Bristol

About us

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms. Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management. With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023. Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.

The job:

The People Operations Advisor plays a pivotal role in delivering a seamless people experience by combining operational excellence with continuous improvement. Acting as a key member of the People team, this role not only provides trusted HR support across the employee lifecycle but also takes ownership of developing and optimising the HRIS to ensure accurate data, efficient processes, and meaningful insights. As the lead for payroll, benefits and general people administration, the role is responsible for ensuring these critical services run smoothly, accurately, and compliantly, while continuously enhancing the employee experience. This is an opportunity to shape how core people processes are delivered—driving improvements, leveraging technology, and ensuring the organisation’s people operations are efficient, scalable, and fit for the future.

Here's what you'll be doing:

• Employee Lifecycle Management: Support the end-to-end employee lifecycle, including supporting talent acquisition, onboarding, changes, and offboarding.
• HR Advisory & Case Management: Provide first-line advisory support to managers and employees on HR policies, procedures, and processes.
• Employee Experience & Service Delivery: Deliver a responsive, high-quality HR service.
• Policy & Compliance: Support the implementation and consistent application of HR policies and procedures; ensure activities are compliant.
• Systems, Data & Reporting: Use HR systems to manage employee data, workflows, and case tracking.
• Continuous Improvement: Identify opportunities to improve HR processes, reduce inefficiencies, and enhance service delivery.

Key skills and experience:

• Brings hands-on experience from an HR Operations, Shared Services, or advisory environment, with a strong understanding of how to deliver efficient, high-quality people services.
• Demonstrable experience supporting HR processes across the full employee lifecycle, from onboarding through to offboarding.
• Practical experience applying UK employment law and HR best practice in a workplace setting; exposure to US employment practices would be advantageous.
• Experience building effective working relationships with a range of stakeholders, providing clear guidance and support on people-related matters.
• Proven experience managing multiple priorities in a fast-paced environment, maintaining organisation and delivering to deadlines.
• Experience working with HR data and processes where accuracy and attention to detail are critical.
• Hands-on experience using HR systems (e.g. HiBob, Workday, SAP, Oracle), with involvement in maintaining, improving, or developing system functionality and processes.
• Experience supporting or coordinating UK immigration processes and applying relevant legislation, including handling sensitive or complex cases appropriately.
• Experience collaborating closely with People Partners, Talent Acquisition, and wider HR teams to deliver aligned and seamless people solutions.

Lets talk about what's in it for you:

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week.
• Buying and Selling holiday (up to 1 week).
• Volunteer day.
• 5% Employer contribution pension.
• Life Assurance.
• Private Medical Insurance.
• Employee Assistance Programme (EAP).
• Health care cash plan.
• Tusker – Electric Car Leasing scheme.

Don’t meet every requirement? We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.