At a Glance
- Tasks: Provide advanced tech support for IntelliPen and manage client queries.
- Company: Procentia, a welcoming team in the heart of Bristol.
- Benefits: Private medical insurance, pension scheme, and a supportive work culture.
- Other info: Join a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in the pensions and annuities market.
- Qualifications: Strong SQL skills and a passion for learning new technologies.
The predicted salary is between 30000 - 40000 £ per year.
Procentia is seeking a Technical Support Specialist to join our team in Bristol, England. This role is vital in offering advanced support for IntelliPen and managing client queries through our Zendesk platform.
Candidates should possess strong SQL skills and the ability to learn new technologies rapidly.
We offer a welcoming culture and various perks, including private medical insurance and a pension scheme. Join us to make a difference in the pensions and annuities market!
Pensions Platform Tech Support Specialist (2nd/3rd Line) in Bristol employer: Procentia
Procentia is an excellent employer that fosters a welcoming culture and prioritises employee well-being with benefits such as private medical insurance and a robust pension scheme. Located in Bristol, our team thrives on collaboration and innovation, providing ample opportunities for professional growth and the chance to make a meaningful impact in the pensions and annuities market.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Platform Tech Support Specialist (2nd/3rd Line) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Procentia on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your SQL skills! Prepare to discuss specific examples of how you've used SQL in past roles. We want to see your problem-solving abilities in action!
✨Tip Number 3
Get familiar with Zendesk! If you haven’t used it before, check out some tutorials. Being able to talk about your experience with support platforms will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Pensions Platform Tech Support Specialist (2nd/3rd Line) in Bristol
Some tips for your application 🫡
Show Off Your SQL Skills:Make sure to highlight your SQL skills in your application. We want to see how you can use them to tackle client queries effectively, so don’t hold back on sharing relevant experiences!
Tailor Your Application:Take a moment to customise your application for the Pensions Platform Tech Support Specialist role. Mention how your background aligns with our needs and how you can contribute to our welcoming culture.
Be Ready to Learn:We love candidates who are eager to learn new technologies! In your application, share examples of how you've quickly picked up new skills in the past. It shows us you're adaptable and ready for the challenge.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Procentia
✨Know Your SQL Inside Out
Since strong SQL skills are a must for this role, make sure you brush up on your SQL knowledge before the interview. Be prepared to answer technical questions or even solve problems on the spot. Practising common SQL queries and understanding how they apply to real-world scenarios will give you an edge.
✨Familiarise Yourself with IntelliPen
Take some time to research IntelliPen and its functionalities. Understanding the product will not only help you answer questions more effectively but also show your genuine interest in the role. If possible, try to find user reviews or case studies to get a sense of how clients interact with the platform.
✨Master Zendesk Basics
As you'll be managing client queries through Zendesk, it’s crucial to know the basics of this platform. Familiarise yourself with its features and how it can enhance customer support. Being able to discuss how you would use Zendesk to improve client interactions will demonstrate your proactive approach.
✨Show Your Adaptability
Procentia values the ability to learn new technologies rapidly. Prepare examples from your past experiences where you've had to quickly adapt to new tools or processes. Highlighting your flexibility and eagerness to learn will resonate well with the interviewers.
