At a Glance
- Tasks: Provide advanced technical support and optimise client-specific configurations.
- Company: Procentia, a leading software company in the Pensions market.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting environment with opportunities to learn and grow your career.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Strong technical skills and experience in SQL analysis.
The predicted salary is between 30000 - 40000 £ per year.
Procentia is a software and technology company specialising in the Pensions and Bulk Purchase Annuities market.
The Technical Support Specialist is a technical subject matter expert (SME) supporting the growth of the business and providing expertise across Procentia products and client technical functions. This 2nd/3rd line support role requires strong technical acumen and triage ability.
Here's What You'll Be Doing:
- Provide advanced support for IntelliPen, payroll processes, and client‑specific configurations.
- Complete SQL analysis, validation, reconciliation, and optimisation to support investigations and reporting.
- Security, Compliance
Technical Support Specialist employer: Procentia - Pensions Software Solutions
Procentia is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow their technical skills and expertise in the dynamic field of software and technology. With a focus on employee development and a commitment to work-life balance, Procentia offers unique opportunities for career advancement while being located in a vibrant area that supports both professional and personal growth.
Contact Details:
Procentia - Pensions Software Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Procentia's products and services, especially IntelliPen and their approach to client support. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical skills! Brush up on SQL analysis and troubleshooting techniques relevant to the role. Being able to demonstrate your expertise in these areas can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Procentia on LinkedIn. They can provide insider tips and might even refer you internally, which can significantly boost your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Procentia.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Technical Support Specialist role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to Procentia. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those 2nd/3rd line support experiences that demonstrate your ability to think on your feet and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Procentia - Pensions Software Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IntelliPen and payroll processes. Be prepared to discuss specific scenarios where you've used SQL for analysis or troubleshooting, as this will show your expertise and problem-solving skills.
✨Understand the Company and Its Products
Research Procentia and its offerings in the Pensions and Bulk Purchase Annuities market. Familiarise yourself with their products and think about how your skills can contribute to their growth. This will help you tailor your answers and demonstrate genuine interest.
✨Prepare for Scenario-Based Questions
Expect questions that assess your triage ability and how you handle complex technical issues. Prepare examples from your past experiences where you successfully resolved a challenging situation, focusing on your thought process and the steps you took.
✨Showcase Your Communication Skills
As a Technical Support Specialist, you'll need to explain complex concepts clearly. Practice articulating your thoughts on technical topics in a way that's easy to understand. This will be crucial when discussing client-specific configurations and ensuring compliance.
