Delivery Manager

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self‑serve technology, and provide meaningful, consumer‑like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls‑Royce, Royal London, and Universities Superannuation Scheme.

The Job

As a Delivery Manager in Procentia you are responsible for ensuring the successful end‑to‑end delivery of our products, services, or projects, internally and to our clients.

You will focus on supporting and coordinating teams which may include Partner or Contractor resource, removing blockers, managing timelines, and ensuring that outcomes meet business objectives and customer expectations, actively leading and support in planning, definition and estimation of work, organising tasks and promoting harmonious teams.

Here's What You'll Be Doing

• Lead the successful delivery of projects and services, ensuring timelines, quality, and budgets are met.
• Coordinate Agile delivery activities, facilitate team collaboration, and remove blockers to support high‑performing teams.
• Manage stakeholder communication, providing clear updates on progress, risks, and priorities.
• Oversee partner timesheet, invoicing, and billing processes to ensure accuracy and compliance.
• Drive continuous improvement, promote best practices, and use performance metrics to enhance delivery outcomes.

Key Skills And Experience

• Proven experience as a Delivery Manager, Project Manager, or similar role in a fast‑paced environment.
• Strong understanding of Agile methodologies and delivery frameworks
• Excellent communication, facilitation, and stakeholder‑management skills.
• Ability to manage multiple workstreams and prioritise effectively.
• Strong problem‑solving mindset with the ability to anticipate and remove blockers
• Experience working with cross‑functional and software development teams, ideally in digital, technology, or operational environments

Lets Talk About What's In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self‑serve technology and provide meaningful consumer‑like experiences expected from online platforms.

Trusted by administrators, employers and trustees, IntelliPen is widely regarded as the most comprehensive and feature‑rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self‑serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.