At a Glance
- Tasks: Provide advanced technical support and optimise client configurations.
- Company: Procentia, a leading software company in the Pensions market.
- Benefits: 25 days holiday, private medical insurance, and electric car leasing scheme.
- Other info: Inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Join a diverse team and make a real impact in tech support.
- Qualifications: Experience with SQL, ASP.NET, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Procentia is a software and technology company specialising in the Pensions and Bulk Purchase Annuities market.
The Technical Support Specialist is a technical subject matter expert (SME) supporting the growth of the business and providing expertise across Procentia products and client technical functions. This 2nd/3rd line support role requires strong technical acumen and triage ability.
Here's What You'll Be Doing:
- Provide advanced support for IntelliPen, payroll processes, and client‑specific configurations.
- Complete SQL analysis, validation, reconciliation, and optimisation to support investigations and reporting.
Security, Compliance & Risk:
- Operate in line with data protection, GDPR, SOC/ISO, and financial services compliance requirements.
- Identify, elevate, and mitigate security risks or data integrity concerns.
Key Skills And Experience:
- Familiarity with Microsoft SQL Server Management Studio.
- Experience with SQL language.
- High ability to triage.
- Rapid learning of new technologies.
- Prioritisation, meeting deadlines, and delivering rapid outcomes.
- Experience with Microsoft ASP/ASP.NET, VB.NET, or C#.
- Microsoft Visual Basic for Applications (VBA).
- Python.
Let's Talk About What's In It For You:
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week.
- Buying and Selling holiday (up to 1 week).
- Life Assurance.
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Tusker – Electric Car Leasing scheme.
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
Technical Support Specialist in Bristol employer: Procentia - Pensions Software Solutions
Procentia is an exceptional employer that fosters a supportive and inclusive work culture, offering a range of benefits including generous holiday allowances, private medical insurance, and an electric car leasing scheme. As a Technical Support Specialist, you will have the opportunity to grow your technical skills in a dynamic environment while contributing to meaningful projects in the pensions and annuities sector. With a commitment to diversity and employee development, Procentia ensures that all team members can thrive and advance their careers.
Contact Details:
Procentia - Pensions Software Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Procentia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding Procentia's products. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common technical questions.
✨Tip Number 3
Showcase your problem-solving skills! During the interview, be ready to discuss how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Procentia team.
We think you need these skills to ace Technical Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Technical Support Specialist role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the role and how your background makes you a perfect fit for Procentia. Let your personality come through!
Show Off Your Technical Skills:Since this role requires strong technical acumen, don’t shy away from showcasing your experience with SQL, ASP.NET, or any relevant technologies. We want to see what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Procentia - Pensions Software Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with SQL and any relevant programming languages like C# or Python. Be prepared to discuss specific scenarios where you've used these skills in past roles.
✨Understand the Company and Its Products
Familiarise yourself with Procentia's products, particularly IntelliPen and how they relate to pensions and annuities. This will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle specific technical issues or client configurations. Think of examples from your experience where you successfully triaged problems and delivered solutions quickly.
✨Showcase Your Compliance Knowledge
Since the role involves security and compliance, be ready to discuss your understanding of GDPR and other relevant regulations. Highlight any experience you have in identifying and mitigating risks in a technical environment.
