At a Glance
- Tasks: Provide first-line support, resolve client incidents, and perform SQL investigations.
- Company: Join Procentia, a dynamic company focused on client care and support.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow within a collaborative team and enhance your career.
- Why this job: Be the first point of contact for clients and make a real difference in their experience.
- Qualifications: Basic knowledge of SQL and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Procentia is seeking a Support Analyst to join our Client Support team, delivering first-line operational support to client incidents and service requests.
You will log, triage, and resolve tickets, perform SQL-driven investigations, and ensure timely updates while maintaining audit-ready documentation.
You will balance incident handling with service request processing, escalate when needed, and keep customers informed throughout the lifecycle.
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1st Line Support Analyst — SQL & Client Care employer: Procentia - Pensions Software Solutions
Procentia - Pensions Software Solutions is an excellent employer, offering a supportive and inclusive work culture in the vibrant city of Bristol. With a focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as 25 days of holiday, pension contributions, and private medical insurance, ensuring our team members thrive both personally and professionally.
Contact Details:
Procentia - Pensions Software Solutions Recruitment Team
