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- Tasks: Build and maintain positive relationships with residents and contractors on-site.
- Company: Join a team that values teamwork, transparency, and exceptional customer service.
- Benefits: Enjoy a supportive work environment focused on collaboration and growth.
- Why this job: Make a real impact by ensuring smooth project operations and excellent customer experiences.
- Qualifications: Experience in customer relations or similar roles is preferred.
- Other info: This role is site-based in North Lanarkshire, perfect for those who enjoy hands-on work.
The predicted salary is between 24000 - 36000 £ per year.
About us Due to recent success with tendered projects, we require an experienced Customer Relations Officer to join our team in North Lanarkshire. We actively promote a positive working environment where teamwork, transparency and customer service are our key principles. About the Role The role will be site based, as Customer Relations Officer you will help facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives and the client. Overall achieving excellent customer relationships for the duration of the works. Key Duties and Responsibilities Assist with site set up. Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Establish residents individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and a…
Customer Relations Advisor employer: Procast Building Contractors .
Contact Detail:
Procast Building Contractors . Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarize yourself with the local community in North Lanarkshire. Understanding the residents' needs and concerns will help you build rapport and demonstrate your commitment to excellent customer service.
✨Tip Number 2
Highlight any previous experience you have in customer relations or project management during your conversations. Sharing specific examples of how you've successfully managed relationships can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since this role emphasizes working closely with site staff and subcontractors, expressing your ability to work well in a team will resonate positively with us.
✨Tip Number 4
Prepare questions about our company culture and values. Demonstrating your interest in our principles of transparency and customer service will show that you align with our mission and are genuinely interested in the role.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Relations Advisor position. Understand the key duties and responsibilities, as well as the importance of building positive relationships with residents and clients.
Tailor Your CV: Customize your CV to highlight relevant experience in customer relations and project management. Emphasize any previous roles where you successfully built relationships and facilitated communication between different parties.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values, such as teamwork and transparency. Share specific examples from your past experiences that demonstrate your ability to manage customer relationships effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Relations Advisor.
How to prepare for a job interview at Procast Building Contractors .
✨Show Your People Skills
As a Customer Relations Advisor, your ability to build and maintain relationships is crucial. Be prepared to share examples of how you've successfully managed client interactions in the past, highlighting your communication skills and empathy.
✨Understand the Company Culture
Research the company's values and principles, especially their focus on teamwork and transparency. During the interview, demonstrate how your personal values align with theirs and how you can contribute to a positive working environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to address resident concerns or resolve conflicts, and be ready to discuss your approach and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, the types of projects you'll be involved in, and how success is measured in customer relations. This shows your genuine interest in the position.
