At a Glance
- Tasks: Engage with customers and stakeholders to ensure clear communication on highway works.
- Company: Join a dynamic team supporting major infrastructure projects in Cheshire.
- Benefits: Enjoy 25 days holiday, bank holidays, and potential for permanent role.
- Other info: Fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer or stakeholder engagement.
The predicted salary is between 35000 - 35000 € per year.
Location: Guilden Sutton, Chester
Salary: £35,000 per annum
Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)
Benefits: 25 Days Holiday + Bank Holidays
Start Date: No later than Monday 25th May
Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.
The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential.
Key responsibilities will include:
- Managing customer enquiries, complaints and stakeholder communications relating to highways works
- Supporting planned communications for roadworks, closures and maintenance activities
- Drafting letters, notices, customer updates and briefing information
- Liaising with operational teams to gather accurate project information
- Supporting engagement with councillors, local communities and other stakeholders
- Maintaining communication trackers, records and KPI information
- Assisting with customer satisfaction monitoring and reporting
- Supporting public meetings, consultation activity and stakeholder engagement where required
Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.
To be considered, applicants should possess:
- Excellent written and verbal communication skills
- Experience managing customer or stakeholder enquiries
- Strong administrative and organisational ability
- Confidence working within a busy operational environment
- A professional and customer-focused approach
- Ability to start no later than Monday 25th May
This is an urgent and business-critical hire with interviews taking place immediately.
Customer & Stakeholder Liaison Officer in Guilden Sutton employer: Probus Recruitment Ltd
Join our dynamic team in Guilden Sutton, Chester, where we prioritise a supportive work culture and offer excellent employee benefits, including 25 days of holiday plus bank holidays. As a Customer & Stakeholder Liaison Officer, you will have the opportunity to engage with local communities and stakeholders, ensuring clear communication during vital infrastructure projects, while also enjoying strong potential for career growth within a stable and expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Stakeholder Liaison Officer in Guilden Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about the Customer & Stakeholder Liaison Officer role. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and stakeholder communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed customer enquiries or communications in past roles. This will demonstrate your ability to handle the fast-paced environment of this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer & Stakeholder Liaison Officer in Guilden Sutton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer & Stakeholder Liaison Officer role. Highlight your experience in customer engagement and stakeholder communications, as these are key aspects of the job.
Show Off Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and professional language in your application. We want to see how you can convey information effectively, just like you would in the role.
Be Organised:Demonstrate your organisational skills by presenting your application neatly. Use bullet points for clarity and ensure everything is easy to read. This reflects the strong administrative abilities we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Probus Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer & Stakeholder Liaison Officer. Familiarise yourself with the key responsibilities like managing customer enquiries and supporting communications for roadworks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication skills, prepare examples from your past experiences where you've successfully managed customer or stakeholder communications. Be ready to discuss how you handled complaints or provided updates, as this will demonstrate your capability in a public-facing role.
✨Be Organised
In a fast-paced environment, organisation is key. Bring along any relevant documents that showcase your administrative skills, such as communication trackers or reports you've created. You might even want to mention specific tools or methods you use to stay organised, which can impress the interviewers.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers by asking insightful questions about the team dynamics or the projects you'll be involved in. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
