At a Glance
- Tasks: Engage with stakeholders and manage communications for highway maintenance projects.
- Company: Join a dynamic team in a busy infrastructure environment.
- Benefits: Enjoy 25 days holiday, bank holidays, and potential for permanent role.
- Other info: Fast-paced role with excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer or stakeholder engagement.
The predicted salary is between 35000 - 35000 £ per year.
Location: Guilden Sutton, Chester
Salary: £35,000 per annum
Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)
Benefits: 25 Days Holiday + Bank Holidays
Start Date: No later than Monday 25th May
Our client is urgently seeking a Stakeholder & Communication Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.
The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential.
Key responsibilities will include:
- Managing customer enquiries, complaints and stakeholder communications relating to highways works
- Supporting planned communications for roadworks, closures and maintenance activities
- Drafting letters, notices, customer updates and briefing information
- Liaising with operational teams to gather accurate project information
- Supporting engagement with councillors, local communities and other stakeholders
- Maintaining communication trackers, records and KPI information
- Assisting with customer satisfaction monitoring and reporting
- Supporting public meetings, consultation activity and stakeholder engagement where required
Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.
To be considered, applicants should possess:
- Excellent written and verbal communication skills
- Experience managing customer or stakeholder enquiries
- Strong administrative and organisational ability
- Confidence working within a busy operational environment
- A professional and customer-focused approach
This is an urgent and business-critical hire with interviews taking place immediately.
Stakeholder & Communications Officer in Chester employer: Probus Recruitment Ltd
Join a dynamic team in Guilden Sutton, Chester, where your role as a Stakeholder & Communications Officer will be pivotal in enhancing community engagement and communication for a major highways maintenance contract. With a supportive work culture that values professional growth and offers 25 days of holiday plus bank holidays, this position not only promises a rewarding career path but also the potential for permanent employment as the project expands. Embrace the opportunity to make a meaningful impact in a fast-paced environment while collaborating with local stakeholders and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder & Communications Officer in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in highways or communications. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews like a pro! Research the company and their recent projects. Be ready to discuss how your experience in customer engagement and stakeholder communication can make a difference in their operations.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when answering questions. Use examples from your past roles to demonstrate how you’ve successfully managed stakeholder relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Stakeholder & Communications Officer in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Stakeholder & Communications Officer role. Highlight your experience in customer engagement and stakeholder liaison, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and professional language in your application. We’re keen to see how you can convey information effectively, so make every word count.
Be Organised:Demonstrate your organisational skills by presenting your application neatly. Use bullet points for clarity and ensure everything is easy to read. A well-structured application shows us that you can handle the fast-paced environment we work in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Probus Recruitment Ltd
✨Know Your Stakeholders
Before the interview, research the key stakeholders involved in the highways maintenance contract. Understand their roles and how they interact with the community. This will help you demonstrate your knowledge of stakeholder engagement during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Be ready to discuss specific situations where your communication made a difference, especially in managing enquiries or complaints.
✨Be Organised and Professional
Since this role requires strong organisational skills, come prepared with a structured approach to your answers. Use the STAR method (Situation, Task, Action, Result) to clearly outline your experiences and how they relate to the job requirements.
✨Engage with Real Scenarios
Think about potential challenges you might face in this role, such as handling difficult customer interactions or coordinating communications for roadworks. Prepare to discuss how you would approach these scenarios, showcasing your problem-solving abilities and customer-focused mindset.
