At a Glance
- Tasks: Engage with customers and stakeholders to ensure clear communication on highway works.
- Company: Join a dynamic team supporting major infrastructure projects in Chester.
- Benefits: Enjoy 25 days holiday, bank holidays, and potential for permanent position.
- Other info: Fast-paced role with excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer or stakeholder engagement.
The predicted salary is between 35000 - 35000 € per year.
Location: Guilden Sutton, Chester
Salary: £35,000 per annum
Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)
Benefits: 25 Days Holiday + Bank Holidays
Start Date: No later than Monday 25th May
Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.
The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential.
Key responsibilities will include:
- Managing customer enquiries, complaints and stakeholder communications relating to highways works
- Supporting planned communications for roadworks, closures and maintenance activities
- Drafting letters, notices, customer updates and briefing information
- Liaising with operational teams to gather accurate project information
- Supporting engagement with councillors, local communities and other stakeholders
- Maintaining communication trackers, records and KPI information
- Assisting with customer satisfaction monitoring and reporting
- Supporting public meetings, consultation activity and stakeholder engagement where required
Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.
To be considered, applicants should possess:
- Excellent written and verbal communication skills
- Experience managing customer or stakeholder enquiries
- Strong administrative and organisational ability
- Confidence working within a busy operational environment
- A professional and customer-focused approach
- Ability to start no later than Monday 25th May
This is an urgent and business-critical hire with interviews taking place immediately.
Customer & Stakeholder Liaison Officer in Chester employer: Probus Recruitment Ltd
Join a dynamic team in Guilden Sutton, Chester, where your role as a Customer & Stakeholder Liaison Officer will be pivotal in enhancing community engagement and communication for vital highways maintenance projects. With a supportive work culture that values professional growth and offers 25 days of holiday plus bank holidays, this position not only promises a rewarding career path but also the potential for permanent employment as the contract expands. Embrace the opportunity to make a meaningful impact in a fast-paced environment while enjoying the benefits of a collaborative and customer-focused workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Stakeholder Liaison Officer in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in customer engagement or stakeholder liaison. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its projects, especially in highways maintenance. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and stakeholders, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer & Stakeholder Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer & Stakeholder Liaison Officer role. Highlight your experience in customer engagement and stakeholder communications, as this is what we’re really looking for!
Show Off Your Communication Skills:Since strong communication is key for this position, don’t hold back! Use clear and professional language in your application. We want to see how you can convey information effectively right from the start.
Be Organised:Demonstrate your organisational skills by keeping your application neat and structured. Use bullet points where necessary and make sure everything is easy to read. We appreciate a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Probus Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer & Stakeholder Liaison Officer. Familiarise yourself with the key responsibilities like managing customer enquiries and supporting communications for roadworks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication skills, prepare examples from your past experiences where you've successfully managed customer or stakeholder communications. Be ready to discuss how you handled complaints or provided updates, as this will demonstrate your capability in a public-facing role.
✨Be Organised
Bring along any relevant documents that showcase your organisational skills, such as communication trackers or reports you've created. During the interview, mention how you maintain records and manage multiple tasks efficiently, as this is crucial for the fast-paced environment you'll be working in.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers by asking insightful questions about the team dynamics or the specific challenges they face in stakeholder engagement. This shows your enthusiasm for the role and helps you assess if the company culture aligns with your values.
