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- Tasks: Drive client engagement and platform adoption through proactive outreach and support.
- Company: Join Probrand, a digitally led IT solutions provider in Birmingham.
- Benefits: Enjoy 31 days holiday, life insurance, and tailored benefits including gym discounts.
- Why this job: Be part of a collaborative culture that values innovation and career growth.
- Qualifications: 2 years cold calling experience and strong communication skills required.
- Other info: Office-based role with excellent training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Telesales/Digital Experience Executive - Office Based, Birmingham. At Probrand, we’re entering an exciting new phase of growth - and there’s never been a better time to join us. We’re a digitally led IT solutions provider that’s transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart of everything we do, helping customers streamline IT procurement, enhance spend control, and unlock value through automation, data, and integration.
Our vision is to grow through digital leadership - and we’re building a team of smart, motivated people to help make that happen. We’re passionate about innovation, and we thrive on making a measurable difference for our customers. At Probrand, you’ll be part of a collaborative, forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you’re excited by the idea of working at the intersection of technology, customer success, and digital transformation, we’d love to hear from you.
Role Overview
The Telesales/Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development role, offering a career pathway into Account Management and Sales roles for high performers.
Client Outreach & Lead Engagement
- Conduct outbound calls to prospective clients, focusing on promoting our digital platform solution.
- Follow up on leads from events, vendors, marketing campaigns, the MQL system, and other internal sources.
- Qualify leads and hand over opportunities to the appropriate sales team where necessary.
- Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions.
- Support marketing activities by representing and promoting the platform solution at exhibitions and events.
Platform Demonstration & Advocacy
- Deliver engaging and tailored online demonstrations of the platform to new and prospective clients.
- Clearly articulate the features, benefits, and commercial value of the platform to different audiences.
- Support the sales team in customer meetings by providing live platform walkthroughs.
Onboarding & Platform Support
- Assist with client onboarding by guiding customers through initial setup, configuration, and usage.
- Work closely with account managers and account directors to ensure a seamless transition into the platform.
- Respond quickly and professionally to inbound platform queries via live chat, email, and other support channels.
Customer Experience & Issue Resolution
- Provide responsive, helpful, and knowledgeable support to users experiencing platform issues or with general questions.
- Collaborate with internal teams to resolve more complex queries, ensuring timely follow-up and communication.
- Log common queries and feedback to support continuous improvement initiatives.
Internal Collaboration
- Liaise with the Head of Digital Experience, sales, and marketing teams to ensure alignment on messaging, targeting, and lead follow-up.
- Share platform insights and user feedback to help influence future development priorities and UX improvements.
Core Competencies
- 2 years previous cold calling experience is essential.
- Customer Centric Communication, both verbal and written.
- Sales Awareness.
- Problem Solving.
- Team Collaboration.
- Presentation Skills.
Key Behaviours: Confidence, Hard Working, Positive Attitude, Proactive, Adaptability, Customer-Centric Thinking, Attention to Detail, Ambitious, Resilient, Organised.
This is an office based role, therefore you will need to be in commuting distance to Birmingham city centre.
Benefits
- 31 days’ holiday including bank holidays.
- Option to buy and sell annual leave.
- Life Insurance.
- Tailored benefits platform - includes discounts on retail, travel, gym and leisure.
- YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme.
- Cycle to work salary sacrifice scheme.
- Electric car salary sacrifice scheme.
- Paid Volunteer Leave.
- Free and confidential access to our Employee Assistance Programme - 24/7 health, financial and wellbeing support.
- Training and development opportunities.
- Brand new city centre office - including free access to gym, shower facilities, secure lockers for bikes and onsite café.
Probrand is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. If you require any adjustments to the process to facilitate your application, please let us know.
IT Telesales Executive in Birmingham employer: Probrand
Contact Detail:
Probrand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Telesales Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Probrand's digital platform and their approach to IT solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being able to clearly articulate how you can contribute to their team is key. Make sure you can highlight your cold calling experience and how it aligns with their needs.
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees at Probrand. Engaging with them can give you insider tips and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you note. It shows your enthusiasm and keeps you on their radar as they make their hiring decisions.
We think you need these skills to ace IT Telesales Executive in Birmingham
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology and digital solutions shine through. We want to see how excited you are about transforming the way organisations manage their IT. Share any relevant experiences that highlight your interest in tech!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your cold calling experience and customer-centric communication skills, as these are key for the Telesales role. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also showcases your organisational skills, which are super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at Probrand!
How to prepare for a job interview at Probrand
✨Know the Product Inside Out
Before your interview, make sure you understand Probrand's digital procurement platform. Familiarise yourself with its features, benefits, and how it helps clients streamline IT procurement. This knowledge will allow you to speak confidently about the product during your interview.
✨Showcase Your Cold Calling Experience
Since previous cold calling experience is essential for this role, prepare specific examples of your past successes in telesales. Highlight your resilience and tenacity when faced with rejection, as these traits are crucial for generating leads and engaging clients.
✨Demonstrate Customer-Centric Thinking
Probrand values a customer-centric approach, so be ready to discuss how you've prioritised customer needs in your previous roles. Share examples of how you've resolved issues or improved customer experiences, showcasing your problem-solving skills and adaptability.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, simulating a client call or platform demonstration. Practice articulating the value of the platform clearly and concisely, as well as handling potential objections. This will help you demonstrate your communication and presentation skills effectively.