At a Glance
- Tasks: Provide IT support, troubleshoot issues, and perform upgrades for clients.
- Company: Probrand Ltd, a leading IT managed services provider in Birmingham.
- Benefits: 31 days holiday, life insurance, wellbeing app, and tailored benefits platform.
- Other info: Hybrid role with opportunities for career growth and a supportive work environment.
- Why this job: Join a dynamic team and develop your technical skills while making a real impact.
- Qualifications: Experience in IT support and troubleshooting; IT qualifications are a plus.
The predicted salary is between 28000 - 35000 £ per year.
Probrand Ltd is a leading IT managed services provider offering computer services to a wide range of SME clients across the county. A new opportunity has arisen within our technical team for a Field Service Engineer providing remote, telephone and onsite support to our varied customer base. This is a hybrid role working both from home and out of our Technical Workshop based in Smethwick. Working within a team of IT engineers, this also offers a chance to develop your technical skills and grow within a dynamic and successful company.
Main duties:
- Provide polite and professional IT support to customers
- Visit customer sites where required to complete scheduled activities such as computer upgrades and printer installs
- Repair customer computer equipment (laptops, desktops) at our Technical Workshop
- Strive to always achieve all KPIs and SLAs
Experience:
The ideal engineer will have experience of quickly and effectively troubleshooting issues involving:
- Computer hardware (desktop and server)
- Printer hardware
- Microsoft desktop and server platforms
- Microsoft Office
- Microsoft Exchange
- Networking issues
- Firewalls
- Internet Routers
Knowledge of VMware would be an advantage.
Soft Skills:
- Confident, proactive, and self-motivated individual with experience working under pressure in a fast-paced environment
- Ability to work independently and take initiative
- Willing to go the ‘extra mile’ in helping solve client issues
- Strong communication skills both written and verbally
- Analytical and methodical approach
- Ability to work under pressure and manage different call priorities
- Escalate calls to the Senior Engineers when appropriate
- Must be able to communicate clearly at a technical and end user level
- Must have excellent documentation skills
- Keen to expand knowledge and stay up to date with the latest technologies and platforms
The Field Service Engineer will ideally have experience of working within a similar role. Possession of any IT qualifications including MCP/CompTIA A+ would be desirable but not required.
Benefits:
- 31 days’ holiday including bank holidays
- Option to buy and sell annual leave
- Life Insurance
- Tailored benefits platform - including discounts on retail, travel, gym and leisure
- YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
- Free and confidential Employee Assistance Programme - 24/7 health, financial and wellbeing support
- Cycle to work salary sacrifice scheme
- Electric car salary sacrifice scheme
- Paid Volunteer Leave
- City centre office - including free access to gym, shower facilities and secure bike storage
Probrand is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Field Service Engineer in Birmingham employer: Probrand
Probrand is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for professionals eager to make a significant impact in the managed services sector. With a strong focus on employee well-being, the company offers generous benefits such as 31 days of holiday, access to a tailored benefits platform, and a supportive work environment in a city centre office equipped with gym facilities. Employees are encouraged to grow through hands-on experience with cutting-edge technologies and the opportunity to shape operational processes, ensuring a rewarding career path in Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Probrand as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Probrand and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Probrand’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Probrand, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Probrand, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Probrand.
How to prepare for a job interview at Probrand
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Probrand offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Probrand but also helps you get a feel for whether you’d thrive in that environment.
