At a Glance
- Tasks: Lead automation and service improvement in a dynamic managed services environment.
- Company: Probrand, a forward-thinking tech company based in Birmingham.
- Benefits: 31 days holiday, life insurance, private medical cover, and wellness support.
- Other info: Opportunity to drive change and enhance operational efficiency.
- Why this job: Shape the future of managed services while solving real-world problems.
- Qualifications: Experience in managed services and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Managed Services Engineer — Automation & Service Improvement
- Probrand | Birmingham | Full-time
Salary
£30k - £40k pa, dependent on experience
Hours
08:45–17:30, Monday to Friday
The opportunity
Probrand's Managed Services team delivers a broad portfolio of services to customers across the UK — network monitoring, managed wireless, endpoint security, backup and disaster recovery, firewalls and VPN, email security, patching and security awareness training.
This newly created role will lead automation and service improvement across a growing managed services business.
Working closely with the Managed Services Manager, you will identify where time is being lost, introduce smarter ways of working, and turn improvement ideas into practical change.
This is a high-visibility role for someone who enjoys solving problems, improving how teams work and delivering measurable operational impact — with real scope to shape how Managed Services runs.
- What you'll be doing
- Identify repetitive, manual and time-consuming work across the managed services portfolio, then automate it using Ninja One, native platform automation and AI-enabled tools where they genuinely reduce operational overhead.
- Analyse where the team spends the most time and effort, then build a prioritised improvement roadmap with clear owners, measurable outcomes and practical delivery steps.
- Review service health, monitoring coverage, patch compliance and onboarding quality — turn findings into clear, actionable recommendations.
- Define and standardise best-practice processes for onboarding, service transitions and operational procedures, reducing rework and inconsistency.
- Work with support, projects, technical and sales teams to improve cross-departmental workflows, reduce friction in customer handovers, and make service transitions easier to repeat consistently.
- Support pre-sales and proof-of-concept conversations where technical credibility matters, and help shape future service offerings.
- Technologies you'll work with
You do not need to be an expert across every platform, but familiarity with some of these tools will help:
- Ninja One (RMM, patching, automation)
- Auvik (network monitoring)
- Ruckus / Smart Zone (managed wireless)
- Acronis (backup and DR)
- Bitdefender (endpoint security, EDR/XDR/MDR)
- Sonic Wall (firewalls and VPN)
- Mimecast (email security)
- Power BI
What we're looking for
You will be successful in this role if you can combine technical curiosity with practical delivery — spotting inefficiencies, building trust with teamsand turning improvement ideas into repeatable ways of working.
Essential
- Experience in a Managed Services Provider, managed services, IT operations, service desk or technical operations environment.
- Hands-on experience with automation, workflow tools, scripting, systems integration, reporting automation or process improvement.
- Strong analytical and communication skills, with the ability to translate technical findings into clear recommendations for operational, commercial and customer-facing audiences.
Desirable
- Experience with one or more of the platforms listed above.
- Exposure to AI-driven automation or operational improvement work.
- Experience creating dashboards, KPIs or operational reporting.
- Relevant certifications in networking, security, automation or cloud.
Benefits
- 31 days’ holiday including bank holidays
- Option to buy and sell annual leave
- Life Insurance and Private Medical Insurance
- Tailored benefits platform – including discounts on retail, travel, gym and leisure
- Yu Life wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
- Cycle to work salary sacrifice scheme
- Electric car salary sacrifice scheme
Paid Volunteer Leave - Free and confidential Employee Assistance Programme – 24/7 health, financial and wellbeing support
- City centre office – including free access to gym, shower facilities and secure bike storage
Why join Probrand?
This is more than a maintenance role — it's a chance to shape how a growing managed services business operates.
You'll have real scope to introduce new ideas, drive change, and build things that last.
If you are motivated by solving problems, automating processes and building better ways of working, we would love to hear from you.
If you require any adjustments to support your application, please let us know.
#J-18808-Ljbffr
Managed Services Engineer-Service Improvement Lead in Birmingham employer: Probrand Limited
Probrand Limited is an excellent employer, offering a dynamic and collaborative work environment in Birmingham that fosters professional growth and development. With a strong focus on technology and innovation, employees benefit from a clear path into sales roles, alongside opportunities to engage with marketing initiatives and build valuable skills in lead generation. The supportive culture encourages teamwork and creativity, making it a rewarding place for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Engineer-Service Improvement Lead in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Probrand Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Probrand Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Probrand Limited!
✨Direct Apply to Probrand Limited
Let's not forget to apply directly through the Probrand Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Managed Services Engineer-Service Improvement Lead in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Probrand Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Probrand Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Probrand Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
