At a Glance
- Tasks: Lead automation and service improvement in a dynamic managed services environment.
- Company: Probrand, a forward-thinking tech company focused on innovation.
- Benefits: 31 days holiday, life insurance, wellness perks, and flexible working options.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
- Why this job: Shape the future of managed services and drive impactful change.
- Qualifications: Experience in managed services and a passion for continuous improvement.
The predicted salary is between 50000 - 65000 £ per year.
Probrand’s Managed Services team delivers a broad portfolio of services to customers across the UK, spanning network monitoring, managed wireless, endpoint security, backup and disaster recovery, firewalls and VPN, email security, patching and security awareness. This is a newly created opportunity to lead automation and service improvement within a growing managed services business. You’ll work across the full service lifecycle, helping to streamline delivery, improve consistency and build a more scalable operation. Working closely with the Managed Services Manager, you’ll identify where time is being lost, introduce smarter ways of working, and turn improvement ideas into practical change. This is a high‑visibility role for someone who enjoys solving problems, challenging the status quo and making a measurable impact.
What you’ll be doing
- You’ll review how services are delivered today, spot opportunities to remove friction, and implement practical improvements that save time, increase consistency and improve the customer experience.
Key responsibilities
- Automation & workflow optimisation
- Identify repetitive, manual and time‑consuming activities across the managed services portfolio and automate them wherever possible.
- Design, build and maintain workflow automation using platforms such as NinjaOne and native automation capabilities within the service stack.
- Explore and implement AI‑enabled solutions that reduce administrative overhead, improve consistency and increase team productivity.
- Develop scalable automation approaches that support future service growth.
- Service improvement & operational excellence
- Analyse service delivery activities to identify where the team spends the most time and effort.
- Build and maintain a prioritised improvement roadmap focused on measurable operational gains.
- Review service health, monitoring coverage, patch compliance, onboarding quality and operational performance across the managed estate.
- Produce clear recommendations, improvement plans and progress reports that demonstrate value and outcomes.
- Process design & standardisation
- Define and document best‑practice service delivery processes.
- Standardise customer onboarding, service transitions and operational procedures to improve consistency and reduce risk.
- Reduce process variation, rework and operational bottlenecks.
- Collaborate with support, projects, technical and sales teams to improve cross‑departmental workflows and customer handovers.
- Technical consultancy, pre‑sales & innovation
- Support pre‑sales engagements and proof‑of‑concept activities where technical credibility is required.
- Provide confidence and credibility when discussing managed services solutions with prospective customers.
- Help shape future service offerings and identify opportunities to enhance the managed services portfolio.
- Stay informed about emerging technologies, automation platforms and AI‑driven operational improvements.
Technologies & platforms
- NinjaOne (RMM, patching and automation)
- Auvik (network monitoring and management)
- Ruckus and SmartZone (managed wireless)
- Acronis (backup and disaster recovery)
- Bitdefender (endpoint security, EDR, XDR and MDR)
- SonicWall (firewalls and VPN)
- Mimecast (email security)
- Phishing Tackle (security awareness training)
- PowerBi
You don’t need to be an expert in every platform. What matters is your ability to understand how services work, identify opportunities to improve them, and collaborate with technical teams to deliver meaningful change.
What we’re looking for
Essential
- Experience working within a Managed Services Provider, Managed Services, or IT operations environment.
- A track record of identifying inefficiencies and delivering practical service improvements.
- Hands‑on experience with automation technologies, workflow platforms, scripting, or systems integration.
- Strong understanding of the end-to-end managed services lifecycle.
- Excellent analytical, documentation and communication skills.
- Ability to translate technical findings into clear business recommendations.
- Commercial awareness and an understanding of the balance between service quality, customer satisfaction and operational efficiency.
- A proactive mindset with a passion for continuous improvement.
Desirable
- Experience with one or more of the platforms listed above.
- Exposure to AI‑driven automation or operational improvement initiatives.
- Previous experience in a senior engineer, service improvement, service delivery or technical operations role.
- Relevant certifications in networking, security, automation or cloud technologies.
- Experience creating dashboards, KPIs and operational reporting frameworks.
Benefits
- 31 days’ holiday including bank holidays
- Option to buy and sell annual leave
- Life Insurance
- Tailored benefits platform – including discounts on retail, travel, gym and leisure
- YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
- Cycle to work salary sacrifice scheme
- Electric car salary sacrifice scheme
- Paid Volunteer Leave
- Free and confidential Employee Assistance Programme – 24/7 health, financial and wellbeing support
- City centre office – including free access to gym, shower facilities and secure bike storage
Why join Probrand?
This is more than a maintenance role. It’s an opportunity to shape how a growing managed services business operates. You’ll have the scope to introduce new ideas, drive meaningful change and create lasting improvements that benefit both customers and colleagues. If you’re motivated by solving problems, automating processes and building better ways of working, we’d love to hear from you.
Equal Opportunities
Probrand is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants. If you require any adjustments to support your application, please let us know.
Managed Services Automation & Improvement Lead in Birmingham employer: Probrand Limited
Probrand is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for professionals eager to make a tangible impact in the managed services sector. With a strong focus on employee wellbeing, offering benefits such as 31 days of holiday, access to a tailored benefits platform, and a supportive work environment in a city centre office, Probrand empowers its team members to thrive both personally and professionally. The opportunity to lead automation and service improvement initiatives not only enhances operational efficiency but also provides a platform for career growth and development within a dynamic and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Automation & Improvement Lead in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Probrand Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Probrand Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Probrand Limited
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We think you need these skills to ace Managed Services Automation & Improvement Lead in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Probrand Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Probrand Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Probrand Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
