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For Companies At a Glance
- Tasks: Drive client engagement and platform adoption through proactive outreach and support.
- Company: Join Probrand, a digitally led IT solutions provider in Birmingham.
- Benefits: Enjoy 31 days holiday, life insurance, and wellness perks like gym access.
- Why this job: Be part of a team transforming technology procurement and making a real impact.
- Qualifications: Previous cold calling experience and strong communication skills are essential.
- Other info: Dynamic office environment with excellent career growth opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Telesales/Digital Experience Executive - office based, Birmingham. At Probrand, we’re entering an exciting new phase of growth. We’re a digitally led IT solutions provider that’s transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart of everything we do, helping customers streamline IT procurement, enhance spend control, and unlock value through automation, data, and integration.
Role Overview
The Telesales/Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development role, offering a career pathway into Account Management and Sales roles for high performers.
Client Outreach & Lead Engagement
- Conduct outbound calls to prospective clients, focusing on promoting our digital platform solution.
- Follow up on leads from events, vendors, marketing campaigns, the MQL system, and other internal sources.
- Qualify leads and hand over opportunities to the appropriate sales team where necessary.
- Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions.
- Support marketing activities by representing and promoting the platform solution at exhibitions and events.
Platform Demonstration & Advocacy
- Deliver engaging and tailored online demonstrations of the platform to new and prospective clients.
- Clearly articulate the features, benefits, and commercial value of the platform to different audiences.
- Support the sales team in customer meetings by providing live platform walkthroughs.
Onboarding & Platform Support
- Assist with client onboarding by guiding customers through initial setup, configuration, and usage.
- Work closely with account managers and account directors to ensure a seamless transition into the platform.
- Respond quickly and professionally to inbound platform queries via live chat, email, and other support channels.
Customer Experience & Issue Resolution
- Provide responsive, helpful, and knowledgeable support to users experiencing platform issues or with general questions.
- Collaborate with internal teams to resolve more complex queries, ensuring timely follow-up and communication.
- Log common queries and feedback to support continuous improvement initiatives.
Internal Collaboration
- Liaise with the Head of Digital Experience, sales, and marketing teams to ensure alignment on messaging, targeting, and lead follow-up.
- Share platform insights and user feedback to help influence future development priorities and UX improvements.
Core Competencies
- 2 years previous cold calling experience is essential.
- Customer Centric Communication, both verbal and written.
- Sales Awareness.
- Problem Solving.
- Team Collaboration.
- Presentation Skills.
Key Behaviours
- Confidence.
- Hard Working.
- Positive Attitude.
- Proactive.
- Adaptability.
- Customer-Centric Thinking.
- Attention to Detail.
- Ambitious.
- Resilient.
- Organised.
This is an office based role, therefore you will need to be in commuting distance to Birmingham city centre.
Benefits
- 31 days’ holiday including bank holidays.
- Option to buy and sell annual leave.
- Life Insurance.
- Tailored benefits platform – includes discounts on retail, travel, gym and leisure.
- YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme.
- Cycle to work salary sacrifice scheme.
- Electric car salary sacrifice scheme.
- Paid Volunteer Leave.
- Free and confidential access to our Employee Assistance Programme – 24/7 health, financial and wellbeing support.
- Training and development opportunities.
- Brand new city centre office – including free access to gym, shower facilities, secure lockers for bikes and onsite café.
Probrand is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
IT Telesales Executive in Birmingham employer: Probrand Limited
Contact Detail:
Probrand Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Telesales Executive in Birmingham
✨Tip Number 1
Get to know Probrand and their digital platform inside out. The more you understand what they offer, the better you'll be at engaging with potential clients. Research their recent projects and success stories to show you're genuinely interested.
✨Tip Number 2
Practice your cold calling skills! Since this role involves a lot of outbound activity, try role-playing with friends or family. Get comfortable with handling objections and turning rejections into learning experiences.
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees at Probrand. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows you're proactive!
✨Tip Number 4
When you get that interview, come prepared with questions! Show your enthusiasm for the role by asking about their growth plans and how the Digital Experience team fits into the bigger picture. It’ll demonstrate your commitment to being part of their exciting journey.
We think you need these skills to ace IT Telesales Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Telesales Executive. Highlight your cold calling experience and any relevant skills that align with client outreach and platform support. We want to see how you can contribute to our digital transformation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've driven client engagement in the past, and let us know why you're excited about joining our team.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication prowess. Keep it clear, concise, and professional. We love candidates who can articulate their thoughts effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Probrand Limited
✨Know the Product Inside Out
Before your interview, make sure you understand Probrand's digital procurement platform. Familiarise yourself with its features, benefits, and how it helps clients streamline IT procurement. This knowledge will allow you to speak confidently about the product during your interview.
✨Showcase Your Cold Calling Experience
Since previous cold calling experience is essential for this role, be prepared to discuss your past experiences in detail. Share specific examples of successful calls, how you handled rejection, and what strategies you used to engage prospects. This will demonstrate your resilience and tenacity.
✨Prepare for Role-Play Scenarios
Expect to participate in role-play scenarios during your interview, where you might need to conduct a mock sales call or deliver a platform demonstration. Practise these skills beforehand so you can showcase your customer-centric communication and presentation abilities effectively.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, growth opportunities, or how they measure success in the Telesales/Digital Experience Executive position. This will reflect your enthusiasm and proactive attitude.