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For Companies At a Glance
- Tasks: Join our team as an IT Technician, providing support and resolving tech issues daily.
- Company: Be part of a leading European business with 40 years of experience in transforming lives through technology.
- Benefits: Enjoy flexible hours, life insurance, and access to training resources like Udemy.
- Why this job: Shape the future of our IT department while working in a dynamic, fast-paced environment.
- Qualifications: Experience in 1st/2nd line support, basic networking knowledge, and strong communication skills required.
- Other info: Occasional travel to other sites within the UK; must have the right to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.
They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.
Pay, Hours and Benefits
The IT Frontline Service Technician role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.
IT Frontline Service Technician Role Overview
This is an exciting time for the business as the continue with their business expansion and the successful candidate will have access to some of the latest technology and will be a key member of the team to help shape the direction of IT within the business.
They are looking for an IT Frontline Service Technician that has been doing a 1st/2nd line support role, and that has also had a bit of experience at 3rd line if possible. You will need to be able to triage incoming tickets/requests, diagnose and resolve the tickets as best you can, and escalate up to 3rd line where you are unable to resolve the issue directly, but you will also be taken through the 3rd line resolution with the infrastructure team in order to better develop overall knowledge.
The role currently reports to the Head of IT, you will work closely with the Infrastructure Team on a daily basis but will also be involved with the rest of the IT team on other projects.
Time will be given to the successful candidate to attend any required training courses, and they also have access to Udemy training, so you can attend any of the training courses available if you wish in order to extend your list of skills and experiences.
The business has 6 sites, but the role is based in Derbyshire, with the occasional travel to the other sites as and when required.
IT Frontline Service Technician Candidate Requirements (but not limited to)
IT Frontline Service Technician Key Responsibilities (but not limited to)
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our IT vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
IT TECHNICIAN employer: Probe Technical Recruitment
Contact Detail:
Probe Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT TECHNICIAN
✨Tip Number 1
Familiarise yourself with the latest technologies and tools relevant to the IT Frontline Service Technician role. This includes understanding Microsoft Office Suite, basic networking concepts, and troubleshooting techniques. Being well-versed in these areas will help you stand out during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles within the company. Use platforms like LinkedIn to connect and engage with them. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential technical assessments by practising common troubleshooting scenarios. You might be asked to demonstrate your problem-solving skills, so being able to articulate your thought process while diagnosing issues will be crucial.
✨Tip Number 4
Showcase your interpersonal and communication skills during any interactions with the hiring team. Since the role involves working closely with diverse teams, demonstrating your ability to collaborate effectively will make a positive impression.
We think you need these skills to ace IT TECHNICIAN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support and any exposure to 3rd line support. Emphasise your proficiency with Microsoft Office Suite and basic networking knowledge, as these are key requirements for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as troubleshooting hardware/software issues or providing end-user training.
Showcase Interpersonal Skills: Highlight your strong interpersonal and communication skills in your application. Provide examples of how you've successfully collaborated with diverse teams or resolved technical challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT role.
How to prepare for a job interview at Probe Technical Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, as well as any exposure to 3rd line support. Highlight specific examples of troubleshooting you've done, particularly with Microsoft Office Suite and basic networking components like firewalls and routers.
✨Demonstrate Problem-Solving Abilities
Employ a methodical approach to problem-solving during the interview. You might be asked to walk through how you would diagnose and resolve a technical issue, so practice articulating your thought process clearly.
✨Emphasise Communication Skills
Since the role involves working closely with diverse teams, it's crucial to demonstrate your strong interpersonal and communication skills. Be ready to share examples of how you've effectively communicated technical information to non-technical users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world IT challenges. Think about past experiences where you triaged tickets or collaborated with infrastructure teams, and be ready to explain your actions and outcomes.
