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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with user onboarding.
- Company: Join a leading European business transforming lives through innovative products.
- Benefits: Competitive salary, 23 days holiday, life insurance, and access to training.
- Why this job: Be part of a dynamic team and work with the latest technology.
- Qualifications: Experience in 1st/2nd line support and basic networking skills required.
- Other info: Opportunities for career growth and skill development in a fast-paced environment.
The predicted salary is between 27000 - 33000 £ per year.
This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years. They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.
Pay, Hours and Benefits
- £27,000 - £33,000 dependant on experience
- 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
- 23 days holiday plus bank holidays
- Life insurance cover
- Employee Assistance Programme
The IT Frontline Service Technician role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.
IT Frontline Service Technician Role Overview
This is an exciting time for the business as they continue with their business expansion and the successful candidate will have access to some of the latest technology and will be a key member of the team to help shape the direction of IT within the business. They are looking for an IT Frontline Service Technician that has been doing a 1st/2nd line support role, and that has also had a bit of experience at 3rd line if possible. You will need to be able to triage incoming tickets/requests, diagnose and resolve the tickets as best you can, and escalate up to 3rd line where you are unable to resolve the issue directly, but you will also be taken through the 3rd line resolution with the infrastructure team in order to better develop overall knowledge. The role currently reports to the Head of IT, you will work closely with the Infrastructure Team on a daily basis but will also be involved with the rest of the IT team on other projects. Time will be given to the successful candidate to attend any required training courses, and they also have access to Udemy training, so you can attend any of the training courses available if you wish in order to extend your list of skills and experiences. The business has 6 sites, but the role is based in Derbyshire, with the occasional travel to the other sites as and when required.
IT Frontline Service Technician Candidate Requirements (but not limited to)
- Microsoft Office Suite
- Basic networking experience: Understanding of common network devices: Firewalls, routers, switches, and access points
- Cabling: Patching to switches and making cables
- Methodical approach to investigating issues using tools such as Google, ChatGPT etc
- Great people skills with people from diverse backgrounds and IT skills levels
- Good written and verbal communication skills
- Reliable and punctual
- You will have a driving license and access to your own car
- Candidates must have permanent UK Right to Work
IT Frontline Service Technician Key Responsibilities (but not limited to)
- Basic end user training
- Creation and upkeep of documentation in Confluence
- User onboarding and offboarding: Creating new users
- Assigning rights to relevant software and files
- Resetting passwords
- Installation and configuring new and existing desktops, laptops, mobile phones and tablets
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged/failed computer and network components
- Supporting people whenever they encounter challenges with computers and network devices
- To undertake project work as assigned by the IT Management Team
- Liaise with 3rd party support
- Stock management of IT equipment
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our IT vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
IT TECHNICIAN in Derby employer: Probe Technical Recruitment
Contact Detail:
Probe Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT TECHNICIAN in Derby
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm for the role and keeps you on their radar. We all love a proactive candidate!
✨Tip Number 4
Use our website to apply! It’s super easy and ensures your application gets seen by the right people. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips!
We think you need these skills to ace IT TECHNICIAN in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience in 1st/2nd line support and any relevant skills like networking and troubleshooting. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our dynamic team. Keep it friendly and professional, just like us!
Show Off Your People Skills: Since you'll be working with diverse teams, make sure to mention your great people skills in your application. We love candidates who can communicate well and help others with their tech challenges!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Probe Technical Recruitment
✨Know Your Tech
Brush up on your knowledge of common network devices like firewalls, routers, and switches. Be ready to discuss your experience with 1st, 2nd, and any 3rd line support you've provided. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Show Off Your People Skills
Since you'll be working with diverse teams, practice how you communicate technical information clearly and effectively. Think of examples where you've helped users troubleshoot their issues, as this will highlight your ability to connect with people at all skill levels.
✨Prepare for Problem-Solving
Expect to face some hypothetical scenarios during the interview. Prepare by thinking through how you would approach diagnosing and resolving common IT issues. Use a methodical approach and be ready to explain your thought process.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the team dynamics or the types of projects you might work on. This shows your interest in the role and helps you gauge if the company culture is a good fit for you.
