At a Glance
- Tasks: Provide onsite IT support and troubleshoot tech issues for a key customer.
- Company: Join a growing Managed Services Provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, pension, gym membership, and work-from-home options.
- Other info: Opportunities for career progression and ongoing technical training await you.
- Why this job: Gain hands-on experience with diverse technologies while making a real impact.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a team player attitude.
The predicted salary is between 27000 - 31000 £ per year.
Requirements
- 2+ years of experience in an IT support role
- Experience supporting Microsoft Windows environments
- Experience supporting Microsoft 365
- Experience working within a service desk or MSP environment is advantageous
- Experience providing face-to-face user support
- Experience supporting some or all of the following technologies: Windows 10 and Windows 11, Microsoft 365, Microsoft Entra ID, Active Directory, Microsoft Intune, Exchange Online, Share Point Online, Teams, basic networking, VPN technologies, Wi-Fi troubleshooting, Windows Server, RMM platforms, PSA/ticketing systems, endpoint security solutions, backup solutions, and multi-function printers and peripherals
- Strong customer service, troubleshooting, communication, organisational, and problem-solving skills
- Ability to prioritise workload effectively and work independently
- Team player with a collaborative attitude
- Strong attention to detail and ability to stay calm under pressure
- Professional appearance and manner
- Desirable qualifications include Comp TIA A+, Comp TIA Network+, Microsoft Fundamentals certifications, ITIL Foundation, or Microsoft Certified Associate qualifications
- A valid driving licence is required
- Ability to commute to Huddersfield HD7 5JN or relocate before starting work
Responsibilities
- Act as the primary onsite IT support engineer for one of our valued customers four days per week
- Provide first and second-line technical support to end users at the customers premises
- Troubleshoot hardware, software, networking, printer, peripheral, VPN, and Wi-Fi issues
- Perform desktop, laptop, peripheral, and meeting room AV installations and support
- Configure new user accounts, laptops, and mobile devices
- Support Microsoft 365 applications and services
- Carry out routine maintenance and health checks
- Escalate complex incidents to senior engineers where appropriate
- Maintain accurate documentation in our ticketing system and keep tickets prioritised and resolved within agreed SLAs
- Assist with onboarding and offboarding of users
- Maintain asset records and equipment inventories
- Identify opportunities for service improvements and follow ITIL best practices and security procedures
- Support our Service Desk with Tier 1 and Tier 2 tickets on Fridays
- Assist remote customers via telephone and remote support tools
- Work alongside senior engineers on infrastructure projects
- Update documentation and knowledge base articles
- Participate in team meetings and technical training
- Assist with internal IT systems and processes
- Share knowledge and best practices across the engineering team
- Support project preparation, staging, deployment, and automation improvements
- Technologies
- Active Directory
- Hardware
- Support
- ITIL
- Microsoft 365
- Microsoft Intune
- Mobile
- Network
- Security
- Share Point
- VPN
- Windows
- Office 365
- Azure
- Cloud
- TCP/IP
- More
We are a growing Managed Services Provider offering a hybrid onsite-and-MSP role that gives you the best of both worlds: four days per week as the trusted onsite IT professional for a key customer, and one day per week supporting our wider engineering team.
We offer a competitive salary of £27,000 to £31,000 per year, a workplace pension, ongoing technical training and certification support, career progression, exposure to a wide variety of technologies, and a supportive, collaborative engineering team.
Additional benefits include casual dress, a company pension, a cycle-to-work scheme, discounted or free food, gym membership, a referral programme, and work from home.
The role is based in Huddersfield HD7 5JN and is in person.
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Hybrid MSP/Embedded Technical Support in Huddersfield employer: Probado Ltd
Join our dynamic team as a Hybrid MSP/Embedded Technical Support professional in Huddersfield, where we prioritise employee growth and development. Enjoy a competitive salary, ongoing technical training, and a collaborative work culture that values your contributions. With unique benefits like a cycle-to-work scheme and casual dress, we ensure a rewarding and enjoyable workplace for all our staff.
