Front Desk Clinic Receptionist

Front Desk Clinic Receptionist / Admin Assistant

Location: Proback Clinic Victoria – London SW1P
Job Type: Full-Time | Contract
Pay: Starting from £13.00 per hour + Monthly Performance Bonus
Reviews: Salary Increase After 6-Month Probation + Annual Performance & Salary Review

Long Term only.

About Proback Clinic Victoria

We are a high-performing healthcare clinic located just 2 minutes from Victoria Station (Cardinal Place exit). Our focus is on delivering exceptional patient care in a fast-paced and friendly environment.

We\’re currently seeking a dedicated and experienced Front Desk Receptionist/Admin assistant to join our close-knit team. This is a key role that supports both patients and practitioners, so we\’re looking for someone proactive, reliable, and committed to delivering excellent service.

You must have at least 1 year of experience working in a medical, healthcare, or similar reception/administrative role.

What We\’re Looking For

We are looking for a long-term team player who enjoys taking ownership of their role and thrives in a busy, professional environment. You must be confident, organised, and able to multitask under pressure — all while maintaining a warm and welcoming approach to our patients.

Essential Requirements:

• Minimum 1 year of experience in a medical, healthcare, or similar receptionist/admin role (private practice experience is a plus).
• Strong organisational and multitasking skills.
• Excellent verbal and written communication in English.
• Confident and professional telephone manner.
• High level of IT literacy (booking systems, email, MS Office, etc.).
• Reliable, positive, and team-focused attitude.
• Commitment to a long-term role and professional growth.

Key Responsibilities

• Provide a high-quality front-of-house service to all patients and visitors.
• Manage a busy schedule, book appointments, and follow up with patients.
• Coordinate with practitioners and consultants to ensure smooth daily operations.
• Perform general administrative tasks including email communication and data entry.
• Assist with marketing tasks — including outbound calls to introduce clinic services and schedule new patient appointments.
• Monitor stock levels and inform management of orders or shortages.
• Follow clinic policies and procedures and support basic equipment maintenance checks.
• Handle and escalate patient feedback or complaints appropriately.
• Provide support to the Practice Manager as required.

Working Hours

• Full-time role (37.5 to 40 hours per week).
• Rotating shifts between 8:00am – 8:30pm:
• Morning Shift: 8:00am – 4:00pm
• Evening Shift: 12:30pm – 8:30pm
• Monthly rota provided in advance.
• Flexibility to cover holidays or staff sickness is required.

What We Offer

• Starting Pay: £13.00 per hour, plus clinic performance bonuses.
• Salary increase after successful completion of 6-month probation.
• Annual performance and salary review.
• Supportive and professional team environment.
• Opportunity for long-term growth and development.
• Prime Central London location – just steps from Victoria Station.

Ready to Apply?

If you are an experienced, enthusiastic, and organised individual seeking a long-term opportunity in a rewarding healthcare environment — we would love to hear from you

Clinic Address:
Proback Clinic Victoria
1st Floor, Flat 4, Evelyn Mansions
Carlisle Place, London SW1P 1NH

If you have any questions or want to stand out, feel free to send your CV directly to:

Job Types: Full-time, Permanent

Pay: From £13.00 per hour

Benefits:

• Company events
• Flexitime

Application question(s):

• Are you looking for a long term position?

Experience:

• Receptionist Administration: 1 year (required)

Work Location: In person