At a Glance
- Tasks: Provide top-notch AV support and maintain client relationships through onsite and remote assistance.
- Company: Join proAV, a leading global audio-visual integrator with a collaborative culture.
- Benefits: Enjoy competitive pay, professional development, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of an exciting team enhancing global communication with cutting-edge AV technology.
- Qualifications: Experience in AV technologies and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities
- Field service engineering work as required
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Site surveys
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role
Desirable Skills
- Technically proficient in AV / VC / UC technologies
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to multi task and prioritise
- Excellent communicator on both telephone and email
- Meticulous attention to detail
- Organised
- Flexible approach
Hours of Work
40 hours per week, 9 hour rotational shifts between 7am-7pm, including an hour unpaid break, Monday-Friday.
About Us
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meet the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state‑of‑the‑art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business‑critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family‑friendly policies and practices. We encourage all to apply.
Field Service Engineer in London employer: Proav
proAV is an exceptional employer that prioritises employee growth and development, offering a range of personal and professional opportunities including mentorship programmes and apprenticeship schemes. With a commitment to equality, diversity, and inclusion, proAV fosters a supportive work culture where every individual can thrive while delivering top-notch AV solutions globally. The role of Field Service Engineer not only allows for hands-on technical engagement but also provides the chance to build strong client relationships in a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Proav as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Proav and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Proav’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Proav, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Proav, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Proav.
How to prepare for a job interview at Proav
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Proav offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Proav but also helps you get a feel for whether you’d thrive in that environment.
