At a Glance
- Tasks: Set up and operate AV equipment for events, ensuring seamless technical support.
- Company: Join proAV, a global leader in audio-visual integration with a vibrant team.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on equality and inclusion.
- Why this job: Be at the forefront of exciting events and enhance your tech skills.
- Qualifications: Technical expertise in AV systems and strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
proAV is a leading global audio‑visual integrator that provides event and AV services to multiple client partners worldwide. The London team requires an experienced Event and Conference Technician to give technical onsite support in event spaces, conference rooms, meeting rooms and video‑conferencing software.
Key Responsibilities
- Setup and operation of integrated event spaces, including high‑profile auditorium presentations and town halls.
- Proficient use of audio, video and lighting equipment (digital and analogue).
- Video‑conference/audio‑conference set‑up and support using software and hardware platforms such as Zoom, Cisco and Polycom systems.
- Manage all aspects of video calls from initial booking through to monitoring and completion of calls, including scheduling and full system operational testing prior to high‑profile events.
- Prepare equipment for future events and meetings as required.
- Work alongside the Breakfix team to locate faults and provide resolutions, fixing or replacing hardware when relevant for AV & VC facilities.
- Perform 1st/2nd line repairs and ongoing preventative maintenance, including daily checks on all equipment in the building.
- Provide audio‑visual support to other areas of the business, e.g., setting up public address systems or assisting with presentations in meeting rooms.
- Act as the main client interface when required, presenting a professional and courteous demeanor at all times.
- Maintain customer service excellence and resolve issues quickly and professionally under pressure.
- Work onsite shifts to meet event requirements, including out‑of‑hours coverage when needed.
- Collaborate with the help desk and operations team to arrange backup support.
- Support the livestreaming team and train end users as required.
- Provide individual support to users at all seniority levels.
- Assist with high‑level audio/visual quality of presentations, optimizing aspect ratios, resolutions and file formats for each space.
About You
You possess strong technical skills, excellent customer service, and the ability to remain calm under pressure. You are a team player yet capable of working independently as the main client interface and can liaise professionally with senior executives.
Equality, Diversity & Inclusion
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We encourage everyone to apply regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment decisions are made based on business needs and individual qualifications.
Event and Conference Technician employer: proAV
proAV is an exceptional employer that fosters a dynamic work culture where learning and growth are at the forefront. As a Junior Network & AV Integration Engineer in Egham, you will benefit from hands-on experience alongside seasoned professionals, with ample opportunities for career advancement and skill development in a supportive environment. Our commitment to employee growth, coupled with our strong client base and innovative projects, makes proAV a rewarding place to build your career in the audio-visual industry.
StudySmarter Expert Advice🤫
We think this is how you could land Event and Conference Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV and events industry. Attend local meetups or online webinars to meet potential employers and get your name out there. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work with audio-visual setups and event management. This can be a great conversation starter during interviews and helps demonstrate your expertise in a tangible way.
✨Tip Number 3
Prepare for the interview by practising common technical questions related to AV equipment and video conferencing software. We recommend doing mock interviews with friends or using online resources to boost your confidence and ensure you’re ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Event and Conference Technician
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your experience with audio, video, and lighting equipment in your application. We want to see how you’ve tackled similar challenges in the past, so don’t hold back on those technical details!
Customer Service is Key:Since you'll be the main client interface, it’s crucial to demonstrate your customer service skills. Share examples of how you've handled pressure and resolved issues professionally – we love a good story!
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention your familiarity with video-conferencing software like Zoom or Cisco, and how you’ve used them in previous roles. This shows us you’re serious about the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at proAV
✨Know Your Tech Inside Out
Make sure you’re well-versed in the audio, video, and lighting equipment mentioned in the job description. Familiarise yourself with platforms like Zoom, Cisco, and Polycom. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves being the main client interface, prepare examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues under pressure or maintained professionalism during challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially related to AV and VC setups. Practice responding to scenarios where you had to troubleshoot technical issues or manage high-profile events. This will demonstrate your ability to think on your feet.
✨Highlight Team Collaboration
This position requires working closely with various teams, so be ready to discuss your experience collaborating with others. Share specific instances where teamwork led to successful event outcomes, showing that you can work well both independently and as part of a team.
