Software Solutions Engineer in Egham

proAV is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.

We require an experienced Software Solutions Engineer to join our Egham team, representing proAV. You will play a pivotal role in driving the successful adoption, ongoing enhancement and support of our internal software platforms, with a strong focus on user experience and engagement. This role is central to supporting the development, deployment and continuous improvement of software solutions across the business, ensuring that both the company and its users gain maximum value from the tools in place.

Your primary responsibility will be to support and optimise our Microsoft Dynamics 365 CRM platform, including system and data administration, working closely with the Lead Software Solutions developer to deliver high‑quality user support and training, maintain system integrity and set best practices in data management.

• Provide day‑to‑day support to end users, ensuring a best‑experience approach is adopted whilst training and supporting end users using company software.
• Plan and deliver software projects and changes, owning or being involved in all aspects from concept, design, scoping, rollout, end‑user adoption and support.
• Create and deliver training, including training documentation in collaboration with the training department.
• Support training efforts (formal and informal) and work to identify new opportunities to improve D365 usage.
• System administration, ensuring accuracy and integrity of system configuration and system data.
• Reinforcing good data entry and maintenance practices by users.
• Work with end users to create personal/department dashboards and reports (both Dynamics and Power BI).
• Support internal software change control, including creating and administering change control tickets, implementing approved changes, attending scoping/delivery workshops, and supporting the Software Solutions Officer with minor system changes.

• Provide D365 helpdesk services for both internal users and the D365 team, including associated solutions such as the portal and Field Engineering App.
• Create, manage and resolve support tickets, documenting all actions and solutions.
• Analyse and troubleshoot issues to determine root causes and solutions.
• Keep stakeholders informed on issue status and escalated high‑priority cases where needed.
• Assist with testing for new implementations and system updates.

• Assist with day‑to‑day platform administration including user management, security roles, views, dashboards, marketing lists, licence assignment and configuration changes.
• Collaborate with external partners and internal teams to plan and deploy system enhancements and updates.
• Participate in system improvement discussions and suggest enhancements based on user feedback.
• Stay up to date with the latest Microsoft and Dynamics technologies through ongoing learning.

• Develop and implement data quality standards, validation rules and entry protocols.
• Conduct routine audits to identify and correct duplicates and inconsistencies.
• Work with business stakeholders to implement data retention policies and optimise storage.
• Maintain a strong focus on ensuring data integrity across all integrated systems.

• Strong technical and analytical skills with attention to detail and a methodical approach.
• Proven experience implementing and maintaining data quality standards.
• Excellent problem‑solving skills with the ability to communicate technical solutions effectively.
• Ability to manage multiple priorities and deliver in a fast‑paced and dynamic environment.
• Strong interpersonal and communication skills; able to run and deliver training sessions, a team player who can work cross‑functionally across various users and departments.
• Growth mindset and eagerness to learn and develop professionally.
• Experience of Microsoft Dynamics would be a distinct advantage, including Power BI, Power Apps, and Power Automate.
• Basic understanding and/or an active interest in programming languages such as C#, JavaScript, Python and SQL, AI and machine learning, and Model Context Protocol (MCP).

Hours of work: 40 hours per week, 9 hours a day, 8:30 am–5:30 pm, including an hour unpaid break, Monday–Friday.

proAV is an equal‑opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family‑friendly policies and practices. We encourage all to apply.