Client Direct Project Manager

Join proAV, a leading global audiovisual integrator, to oversee end-to-end deployment of client direct and construction projects.

We are hiring an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. The role works alongside sales, operational and engineering teams to manage project scope for a range of client direct and construction projects.

Key Responsibilities

• Perform work on multiple projects within the budgeted cost and to the satisfaction of the client.
• Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays.
• Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOPs that drive consistency.
• Liaison with other internal departments, clients and contractors / AV integrators.
• Ensure that the H&S files are in place for your projects and that safe systems of work are put in place.
• Understand the contractual requirements of your projects and local regulations in regions.
• Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures.
• Manage the setup elements of systems to prove the concept.
• Deal with all aspects of the financial management of your projects including invoicing and variations.
• Deal with all aspects interfacing of audio visual systems the clients buildings this will encompass both hardware and software interfaces.
• Represent the company at a senior level with the necessary level of professional conduct and presentation.
• To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer.
• Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting.
• Ensuring the client platforms are updated to include timesheets and project notes all reporting to be real time.
• Attend pretender interviews as required by the client being impartial at all times.

Demonstrate technical knowledge of:

• AVoIP Video, Audio and USB distribution, routing etc over the network.
• Crestron NVX, Extron NAV, Q-Sys NV and the likes.
• Bandwidth considerations especially with larger networks with uplinks to other switches.
• Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution.
• Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing.
• Having an understanding how Audio DSPs work; licences needed if applicable.
• Dante channel counts and limitations depending on device models.
• Ideally having some DSP design knowledge.
• Conferencing and audio reproduction.
• Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces.
• System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues.
• System build (M&E, containment, power and data requirements).
• Mechanical build of the space including the requirements needed to support the AV needs.

Hours of Work

40 hours per week, 9 hours a day, 8.30am‑5.30pm, including an hour unpaid break, Monday‑Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post‑deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state‑of‑the‑art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business‑critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each others differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family friendly policies and practices. We encourage all to apply.

Job Details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service
Industries: Strategic Management Services