AV Technician

About the Role

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Role Overview

Our immediate requirement is for an experienced AV Technician to be a key part of our London team, representing proAV, taking full responsibility for being the client focal point for all day to day operational issues relating to the AV service and events; responsible for ensuring all faults are resolved and AV/VC schedules are managed. You will need to liaise effectively with the IT & facilities teams. The role will include but not be limited to monthly reporting to the facilities team, including performance and achievements, also any new directives set by the client. An enthusiastic approach and customer service focus is an essential requirement of this role.

This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Responsible for the scheduling, setup and monitoring of all VC activity for the client, managing all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile events with the service.
• Responsible for all the meeting rooms/ AV equipment and clients based across 3 buildings in the Liverpool street area of London.
• Provide service delivery across site against pre agreed SLA including day to day support of the AV facilities.
• Proactively train and support end users as required.
• Prepare equipment for future events and meetings as required.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Responsible for generating reports on a monthly basis and maintaining database information on certified rooms and technical contacts globally.
• Carry out daily checks on all equipment in the buildings and give Audio Visual support to other areas of the business when required.
• 1st /2nd line repairs.
• On-going preventative maintenance.
• Managing consumables & stock levels.
• Schedule, setup and monitor VC’s across the EMEA.
• Management and support of all meeting room setups.
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Proactive daily room equipment checks.
• Ensure all KPI’s are met and SLA’s are delivered on time.
• AV Maintenance.

Hours of Work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.