Front of House Operative in Surrey

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Front of House Operative to be a key part of our Egham team, representing proAV, taking full responsibility for the first impression of proAV to our clients and visitors. Based in proAV’s Customer Service Building at Gladstone House, the Front of House Operative is responsible for receiving all calls and guests into proAV in a courteous and professional manner. This is an exciting opportunity for an exceptional, experienced Front of House Operative to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Liaise with guests as a first point of contact, ensuring they receive a warm welcome, a positive impression of the company and their needs are met.
• Sign in/out of visitors ensuring the visitor log is complete and building passes returned.
• Making refreshments for visitors.
• Responsibility for managing meeting rooms, ensuring they are correctly set up with refreshments and catering as ordered.
• Ensure all buildings are stocked with basic office supplies and refreshments upon ordering on a regular basis.
• Maintaining the cleanliness of the reception and café.
• Help the returns desk with administrative tasks where needed.
• Ad-hoc duties including arranging couriers and taxis, distributing incoming faxes.
• Taking incoming calls and directing them as appropriate, taking messages where necessary.
• Open, Date Stamp and distribute post to recipients. Collect and frank outgoing post.
• Overseeing franking machine – reporting faults and ordering supplies.
• Assist employees with general enquiries.
• Assist other areas of the business when required, Facilities, Return Desk, HR etc.
• Purchase components etc. from suppliers for both office use and external service orders using SAP and updating and maintaining these purchases through CRM / Microsoft Dynamics.
• Filing and scanning documents for upload onto various systems.

Person Specification

• Excellent organisational skills.
• Sociable.
• Excellent customer service skills with a friendly and helpful approach.
• Administration skills including typing and reporting using Microsoft Office applications.
• To communicate effectively with people at all levels.
• A positive and enthusiastic approach to delivering the role.
• Able to work well independently.
• Self-Management / Communication / Planning / Organising.

Hours of work

40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700 projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.