At a Glance
- Tasks: Join our team as a Senior Onsite AV Technician, enhancing AV services and supporting VC meetings.
- Company: Be part of proAV, a leader in AV solutions with a commitment to innovation.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: Flexible working hours with opportunities for professional growth and development.
- Why this job: Make a real impact by resolving technical issues and supporting exciting events.
- Qualifications: Strong communication skills and knowledge of AV/VC systems required.
The predicted salary is between 35000 - 45000 £ per year.
This is an exciting opportunity for an exceptional, experienced Onsite Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.
Responsibilities
- To be a point of escalation through to proAV Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break‑fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- proAV Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre‑event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
- To ensure all break‑fix activities are carried out under the contracted terms and within the agreed SLA's.
- Administration necessary to support engineering role.
- Pro‑actively train and support end users and prepare relevant documentation.
Job Details
40 hours per week, 9 hours a day on a rotational shift basis between 7am‑7pm, including an hour unpaid break, Monday‑Friday.
Qualifications
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
Equality, Diversity & Inclusion
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.
Senior Onsite AV Technician & VC Support in Manchester employer: proAV Limited
proAV is an exceptional employer that values its employees by offering a dynamic work environment where innovation and service excellence are at the forefront. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the cutting edge of AV technology. Located in a vibrant area, our culture promotes collaboration and inclusivity, making it a rewarding place to build your career as a Senior Onsite AV Technician.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Onsite AV Technician & VC Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV and VC industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and experiences with AV systems and VC support. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common AV and VC scenarios. Think about how you would handle specific technical issues or client requests. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Senior Onsite AV Technician & VC Support in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Onsite AV Technician role. Highlight your experience with AV and VC systems, and don’t forget to mention any relevant technical accreditations like CTS. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of how you've enhanced AV services in the past and how you can bring that expertise to our team at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your ability to liaise with different teams and manage client relationships effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at proAV Limited
✨Know Your AV Gear Inside Out
Make sure you brush up on your knowledge of current AV and VC equipment. Familiarise yourself with the specific systems mentioned in the job description, as well as any recent advancements in technology. This will not only help you answer technical questions but also show your passion for the field.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in real-time. Think about situations where you had to implement workarounds or manage equipment failures. Being able to articulate these experiences will highlight your ability to handle pressure and provide first-fix resolutions.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist users with VC meetings, so being clear and concise will be crucial during the interview.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to event management or client interactions. Prepare to discuss how you would coordinate with IT and FM teams or manage ad-hoc requests. This will demonstrate your proactive approach and ability to enhance service delivery.
