At a Glance
- Tasks: Join our team as an Onsite Technician, ensuring seamless AV service and supporting exciting events.
- Company: Established tech company focused on innovation and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for training and growth.
- Other info: Dynamic role with a focus on teamwork and real-time problem-solving.
- Why this job: Be the go-to tech guru, solving problems and making events unforgettable.
- Qualifications: Strong communication skills and knowledge of AV/VC systems required.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity for an exceptional, experienced Onsite Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.
Responsibilities:
- To be a point of escalation through to proAV Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break‑fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- proAV Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre‑event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
- To ensure all break‑fix activities are carried out under the contracted terms and within the agreed SLA's.
- Administration necessary to support engineering role.
- Pro‑actively train and support end users and prepare relevant documentation.
Job Details: 40 hours per week, 9 hours a day on a rotational shift basis between 7am‑7pm, including an hour unpaid break, Monday‑Friday.
Qualifications:
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.
Onsite Technician in Manchester employer: proAV Limited
proAV is an exceptional employer that values its Onsite Technicians by offering a competitive remuneration and benefits package, alongside a supportive work culture that encourages professional growth and development. Located in a dynamic environment, employees have the opportunity to enhance their skills through manufacturer training and hands-on experience with cutting-edge AV and VC technology, all while contributing to seamless service delivery for clients. With a commitment to equality, diversity, and inclusion, proAV fosters a collaborative atmosphere where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV and VC industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Onsite Technician role.
✨Tip Number 2
Show off your skills! If you’ve got experience with AV systems, make sure to highlight that in conversations. Offer to demonstrate your knowledge during interviews or networking chats. We want to see how you can enhance our service!
✨Tip Number 3
Be proactive! If you hear about a potential opening, don’t wait for it to be posted. Reach out directly to the hiring manager or team lead. Express your interest and share how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at proAV. Let’s get you on board!
We think you need these skills to ace Onsite Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Technician role. Highlight your experience with AV and VC systems, and don’t forget to mention any relevant technical accreditations like CTS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've enhanced services in previous roles and how you can bring that expertise to us at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any experience you have in providing support or training to users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at proAV Limited
✨Know Your AV Gear
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific systems you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Communication Skills
As an Onsite Technician, you'll need to liaise with various teams and clients. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated technical information to non-technical users in previous roles.
✨Prepare for Real-Time Problem Solving
Expect questions about how you would handle faults or issues during live events. Think of scenarios where you've had to implement workarounds or provide first fix resolutions. Highlight your ability to stay calm and efficient under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the job description and be prepared to discuss how your experience aligns with the responsibilities listed. Be ready to talk about your experience with daily checks, managing reports, and coordinating events, as these are key aspects of the role.
