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- Tasks: Provide technical support to 450 end users, both onsite and remotely.
- Company: Leading AV services provider in the UK with a supportive team.
- Benefits: Opportunities for personal and professional growth in IT.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Excellent customer service skills and logical problem-solving abilities.
- Other info: Enjoy a collaborative work environment with room for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading AV services provider in the UK is seeking a Helpdesk Support Engineer for its Egham team. This role involves providing technical support for around 450 end users, including both office and remote users.
Candidates should have excellent customer service skills and a logical problem-solving approach. The position offers opportunities for personal and professional growth in IT, and a supportive work environment is provided.
IT Helpdesk Engineer – Remote & Onsite Support employer: proAV Limited
Contact Detail:
proAV Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer – Remote & Onsite Support
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should practice explaining our problem-solving process clearly, as this will show off our logical thinking and customer service skills.
✨Tip Number 3
Showcase your tech skills! If you have any relevant certifications or projects, make sure to mention them during the interview. This is our chance to shine and demonstrate our expertise in IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace IT Helpdesk Engineer – Remote & Onsite Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Helpdesk Engineer role. We want to see how your background aligns with providing top-notch support for our end users.
Show Off Your Customer Service Skills: Since this role is all about helping people, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and solve problems logically.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at proAV Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues that end users face and be ready to discuss how you would troubleshoot them. This will show your potential employer that you're not just a tech whiz, but also someone who can think logically under pressure.
✨Show Off Your Customer Service Skills
Since this role involves supporting around 450 end users, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've successfully handled difficult situations or provided exceptional support in the past. This will highlight your ability to communicate effectively and empathise with users.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Knowing about their supportive culture can help you tailor your answers to align with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about opportunities for personal and professional growth, or how the team collaborates between remote and onsite support. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
