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For Companies At a Glance
- Tasks: Support internal staff with technical queries and troubleshoot issues.
- Company: proAV is a global leader in audio visual integration and event services.
- Benefits: Enjoy a friendly team environment, professional development, and flexible work-life balance.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Basic IT knowledge preferred; customer service experience is essential.
- Other info: Opportunities for growth through mentorship and apprenticeship schemes.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity.
Experience of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Personal skills
Be a self-motivated and independent learner.
Can communicate effectively in different ways and to people with different levels of knowledge.
Be able to apply critical questioning to get to the root of the problem quickly.
Have a basic understanding of IT concepts and can resolve technical problems.
Have a can-do attitude and show empathy for people.
Strong organisational skills and the ability to adhere to company procedures and deadlines.
Motivated to learn and pursue a career in IT.
The ability to work both alone and in a team.
Professional attitude and a strong work ethic.
Strong Troubleshooting and fault-finding skills.
Desirable skills
Hours of work
hours per week, hours a day, , including an hour unpaid break, Monday-Friday.
Helpdesk Support Engineer employer: proAV Limited
Contact Detail:
proAV Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Engineer
✨Tip Number 1
Familiarise yourself with common IT troubleshooting techniques and tools. Being able to demonstrate your problem-solving skills during the interview will show that you can handle the technical queries effectively.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for internal staff, showcasing your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Research proAV and their services thoroughly. Understanding their operations and the technologies they use will help you tailor your responses in the interview and show your genuine interest in the role.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved technical issues or provided excellent support. This will help you illustrate your capabilities and fit for the Helpdesk Support Engineer position.
We think you need these skills to ace Helpdesk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Support Engineer role. Focus on customer service, troubleshooting, and any IT projects you've been involved in.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've solved technical problems or supported users in the past.
Highlight Technical Skills: Clearly list your technical skills, especially those related to Windows OS, Office 365, and any hardware experience. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Soft Skills: In your application, emphasise your soft skills such as communication, problem-solving, and teamwork. These are crucial for a Helpdesk Support Engineer, as you'll be interacting with various users and teams.
How to prepare for a job interview at proAV Limited
✨Showcase Your Customer Service Skills
As a Helpdesk Support Engineer, you'll be the first point of contact for technical queries. Make sure to highlight your previous customer service experience and how you've effectively resolved issues while maintaining a positive attitude.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific examples where you've successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your logical thinking and flexibility in problem-solving.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of IT hardware, Windows OS, and any relevant software like Office 365. Being able to speak confidently about these technologies will show that you're prepared and knowledgeable about the role.
✨Exhibit Strong Communication Skills
Since you'll be communicating with users of varying technical abilities, practice explaining complex concepts in simple terms. This will demonstrate your ability to adapt your communication style to suit different audiences.
