Event and Production Technician

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Event and Production Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Law Firm, taking full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering the best-in-class, high profile events within a managed service environment. Responsible for taking ownership of the deliverables of the account ensuring the smooth operations from conception to completion. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Event and Production Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Development, coordination, and delivery of best-in-class high profile events within a manged service environment * Take ownership of each event from conception to completion * Collaborate with technical teams, planning and execution of events within the Design Lab and client floor spaces. Delivering virtual events including conferences, webinars, broadcasts and webcasts * Serve as a main point of contact and subject matter expert to clients and planners to scope and provide solutions for presentations and live broadcast events * Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable * Live event support, successful execution of pre-planned design support and implementation exceeding the customers’ expectations * Management of technical support team, providing clear communication channels across all teams * Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis * Driving client meetings, subcontractor management, communicating across proAV teams and external vendors * Communicating, maintaining, and developing client relationships and supporting staff * Ensuring excellent customer service at VIP and Stakeholder level. * Act as key decision maker and escalation contact in the event of incidents or failures * Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated. * Implementation of standard operating procedures identifying areas of improvement in workflows. * To be very presentable and an ambassador for proAV with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone Technical Skills: * Working knowledge of event audio and data systems * Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams. * Ability to conduct the technical disciplines within events. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply