At a Glance
- Tasks: Lead a dynamic team to deliver top-notch audio-visual services for exciting events.
- Company: Join proAV, a global leader in audio-visual integration and event services.
- Benefits: Competitive pay, professional development, and opportunities for career growth.
- Other info: Work in a vibrant environment with cutting-edge technology and a supportive team.
- Why this job: Be the face of multimedia services and make a real impact on client experiences.
- Qualifications: Experience in team leadership and a passion for audio-visual technology.
The predicted salary is between 37800 - 46200 £ per year.
Our immediate requirement is for an experienced Team Lead to be a key part of our London team, representing pro AV and working onsite, taking full responsibility for ensuring all activities across client site are delivered as per existing SLAs.
They are the face of the Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events.
Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring across the meeting rooms / event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities., This is an exciting opportunity for an exceptional, experienced Team Lead to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities Management
- Direct management of onsite technician (s) and cover technicians
- Service Improvements - work with the Client to identify service improvements
- Incident management - manage process lifecycle as per client's internal processes
- Discipline - maintain an organized and professional environment where the team are managed to meet and exceed client standards
- Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required
- Staff Development - skills matrix, training requirements
- Daily workload management and allocation for all resources
- Make suggestions for service improvements drawing on metrics, experience and feedback and attend service review meetings and pre stats
On-site Support
- Management of Client tickets/incidents through ticketing portal
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces
- Executive white glove meeting support/set up
- Supporting of internal customers regarding the services on a day to day basis
- Event support & management (local/hybrid)
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs
- Planned Software/firmware updates under pro AV technical teams guidance (post Change Control approval)
- Local critical spares/consumables management
- Coordination with pro AV offsite helpdesk teams (repairs/logistics/field engineer visits)
- Coordination & scheduling of preventative maintenance visits
- 3rd party & service dependency coordination
- Booking in/out of goods via loading bay
- Submission of RAMS
- Assist with building AV power downs / up checks
Administration
- Management of site documentation
- Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges
- Weekly Events Scheduling Forecast - staff requirements, training requirements, Staff rota and holiday requests
- Service Requests - decision maker regarding service requests for their respective locations
- Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures
- Business Liaison - client communication, feedback and operational status
- Financial - purchases, overtime, Equipment Inventory & Tracking & Reporting Metrics
pro AV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally., One of many openings available at pro AV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training. - #J-18808-Ljbffr
Audio Visual Team Lead (On-site) employer: proAV Limited
proAV Limited is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong commitment to employee growth and development, team members benefit from ongoing training and opportunities to work on high-profile projects that enhance their skills. The inclusive culture at proAV ensures that every voice is heard, making it a rewarding place for professionals passionate about AV and VC technology.
