At a Glance
- Tasks: Join our team to provide top-notch AV support and service across the South West.
- Company: proAV, a leading global audio visual integrator with a focus on innovation.
- Benefits: Competitive pay, professional development, and a supportive work-life balance.
- Other info: We promote an inclusive culture and encourage everyone to apply.
- Why this job: Be part of an exciting team that values your skills and offers growth opportunities.
- Qualifications: Experience in AV technologies and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Role
Overview: pro AV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, covering the South West.
Representing pro AV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support.
Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution.
You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld.
You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key
Responsibilities
- Field service engineering work as required
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Site surveys
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role Desirable skills:
- Technically proficient in AV / VC / UC technologies
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to multi task and prioritise
- Excellent communicator on both telephone and email
- Meticulous attention to detail
- Organised
- Flexible approach Equality, Diversity & Inclusion: pro AV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.
We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. pro AV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. pro AV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes.
We support employees and job applicants with their work-life balance through our family friendly policies and practices.
We encourage all to apply
Audio Visual Field Service Engineer - South West of England employer: proAV Limited
proAV is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to kickstart their career in the Smart Workplace sector. With a fully remote role that encourages networking and personal growth, employees benefit from tailored training and clear pathways to advancement, ensuring that your contributions are recognised and rewarded. Join a forward-thinking team where innovation thrives, and your potential is truly limitless.
