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For Companies At a Glance
- Tasks: Manage key client accounts and deliver top-notch technical solutions.
- Company: Leading technology solutions provider with a focus on customer relationships.
- Benefits: Competitive salary, monthly bonuses, extensive training, and clear career progression.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 3-5 years in IT sales or technical customer service, strong communication skills.
- Other info: 100% office-based role in Swindon with a vibrant work culture.
The predicted salary is between 30000 - 32000 £ per year.
A leading technology solutions provider is seeking an experienced Internal Key Accounts Manager to join their highly successful team in Swindon. This is an excellent opportunity for someone from an IT Sales or Technical Product Supply background who enjoys delivering high-quality technical solutions and building long-term customer relationships within the technology market.
Role Overview
Responsible for the ownership of a portfolio of key clients, ensuring that they receive exceptional levels of service from the initial enquiry stage through to installation and beyond. This role is best suited to a candidate who enjoys combining technical understanding with strong communication and relationship-building skills.
Key responsibilities
- Managing and nurturing long-term relationships with key account clients
- Understanding technical and IT-related requirements to recommend suitable solutions
- Providing accurate quotations, checking pricing and processing customer requests
- Managing inbound and outbound enquiries via telephone and email with professionalism, working closely with the sales management team
- Updating diaries, collating and updating communication across the wider business
- Working closely with technical delivery teams to keep customers informed of delivery and installation dates
- Liaising with finance, despatch and logistics to ensure seamless service and real-time customer updates
- Supporting the wider sales and operations management teams with any additional key projects
- Producing reports and communication for the wider management team
- Working daily with all MS software – Word, Excel Outlook, including SAP ERP system for all internal sales and customer activities
About You
This role suits someone who is technically curious, commercially aware and thrives in a busy, customer-focused environment. You will bring:
- 3-5 years previous experience in IT Sales, technical product supply, or a similar technical customer service role
- Previous key account management experience
- A passion for delivering high-quality technology solutions
- The ability to communicate clearly about technical requirements in a customer-friendly way
- Strong organisational skills and the ability to manage multiple priorities
- Excellent verbal and written communication skills
- Confident use of MS Word, Excel and Outlook – SAP (disable)
- A proactive, sociable and professional approach
Benefits
- Competitive salary £30,000–£32,000
- Monthly performance bonus
- Attractive employee benefits
- Extensive product training
- Clear career development with future opportunities to meet customers and expand responsibilities
- Monday to Friday 100% office-based in Swindon
Technical Key Accounts Manager in Swindon employer: ProARecruitment
Contact Detail:
ProARecruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Key Accounts Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We recommend practising common interview questions and even some technical scenarios related to key account management. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t shy away from discussing your past successes in managing key accounts. We want to hear about how you’ve delivered high-quality solutions and built strong relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that job happen together!
We think you need these skills to ace Technical Key Accounts Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Key Accounts Manager role. Highlight your experience in IT sales and key account management, and don’t forget to showcase your technical skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality technology solutions and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey technical information clearly and professionally. Keep it friendly yet professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team in Swindon!
How to prepare for a job interview at ProARecruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products and solutions the company offers. Being able to discuss these confidently will show that you're not just a people person, but also someone who understands the tech behind the sales.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully managed key accounts. Highlight how you nurtured those relationships and the impact it had on customer satisfaction and retention.
✨Practice Your Communication Style
Since this role requires clear communication about technical requirements, practice explaining complex concepts in simple terms. This will help you demonstrate your ability to connect with clients and ensure they understand the solutions you're proposing.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to account management or customer service. Think through how you would handle various scenarios, such as managing a difficult client or coordinating with technical teams to resolve an issue.
