Salary: Competitive, dependent on experience + benefits including Life Assurance and Health Cash Plan.
Type: Permanent, Full Time
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. We are moving flexible packaging forward by redefining innovation through collaboration within our own company and with our customers and suppliers. ProAmpac brings brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.
ProAmpac is seeking an experienced and proactive Senior Quality Manager to lead all aspects of Quality, Compliance, Food Safety, and Quality Systems across our Lincoln and Elsham manufacturing sites, while overseeing the customer complaints process across Lincoln, Elsham, and Grimsby.
The role has overall responsibility for maintaining product quality, customer satisfaction, regulatory compliance, and continuous improvement across Lincoln and Elsham. Reporting to the Senior Quality Manager will be the Quality Assurance and Compliance teams at Lincoln and Elsham, together with the Complaints Coordinators at Lincoln, Elsham, and Grimsby.
A key responsibility is ensuring compliance with BRCGS Packaging Materials, ISO standards, customer requirements, and all applicable legal and regulatory obligations. The Quality Manager will lead customer, certification body, and regulatory audits, ensuring both sites remain audit-ready and compliant at all times.
This is a highly customer-facing role requiring regular engagement with customers through site visits, audits, quality reviews, complaint resolution, and continuous improvement initiatives. Working closely with Customer Services, Sales, Technical Services, Product Development, Manufacturing, and Supply Chain teams, the successful candidate will build strong customer relationships, support new business opportunities, and drive a culture of quality throughout the organisation.
Main Duties & Responsibilities
- Foster a proactive approach to developing customer relationships and be prepared to visit their sites as when required
- Lead all Quality, Compliance, Food Safety, and Quality Systems activities across Lincoln and Elsham.
- Manage the QA and Compliance teams at Lincoln and Elsham and the Complaints Coordinators at Lincoln, Elsham, and Grimsby.
- Own the customer complaints process across all three sites, ensuring effective root cause analysis, corrective actions, and timely customer responses.
- Maintain compliance with BRCGS, ISO standards, customer specifications, and regulatory requirements.
- Lead all customer, certification, and regulatory audits across Lincoln and Elsham.
- Build strong customer relationships through regular site visits, audits, technical reviews, and quality meetings.
- Work closely with Customer Services, Sales, Technical Services, Product Development, Manufacturing, and Supply Chain teams to support customer satisfaction and business growth.
- Drive continuous improvement initiatives that improve quality performance, reduce waste, and deliver cost savings.
- Monitor and report quality KPIs, complaint trends, audit performance, and improvement activities.
- Manage supplier quality performance and support new product and business development activities.
- Ensure the Integrated Management System is maintained and continuously improved.
- Maintain a safe working environment and comply with all Health & Safety requirements.
- Prepare and present quality performance updates to site and senior leadership teams.
This is a fantastic opportunity to step into a multisite Senior Quality Manager role within a global group, working closely with senior leadership and contributing to the continued growth of a sustainability-focused packaging business.
ProAmpac is an Equal Opportunities Employer.
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Senior Quality Manager employer: ProAmpac
ProAmpac is an excellent employer, offering a supportive team environment at our Elsham site where you can thrive in your role as a QA Technician. With competitive salaries, ongoing training, and development opportunities, we prioritise employee growth while promoting a culture of quality and continuous improvement. Join us to be part of a global leader in flexible packaging, where your contributions directly impact product safety and compliance.
