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- Tasks: Support quality functions through audits, customer complaints, and compliance management.
- Company: Join ProAmpac, a global leader in flexible packaging with innovative solutions.
- Benefits: Enjoy a full-time role with core hours, fostering a collaborative work environment.
- Why this job: Be part of a growing team that values quality and safety in packaging.
- Qualifications: Proficient in Microsoft Office; attention to detail and good communication skills required.
- Other info: On-site position in Elsham, Brigg, North Lincolnshire. Equal Opportunity Employer.
The predicted salary is between 30000 - 42000 £ per year.
ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!
The Q&H Technician will support the Quality Department functions through internal audits, third-party audit support, and compliance management. Key tasks include handling customer complaints, returns, and enquiries, locating retained samples for investigation and re-testing, working with all departments to assist in the maintenance of the product safety and quality management system, and assisting with documentation and monthly stock takes.
Essential Duties and Tasks
- Internal auditing on Quality, Health & Safety and environmental systems.
- Involvement in 3rd party audits.
- Logging and investigation of customer complaints and arranging collections where required.
- Dealing with customer returns in a timely manner to enable complaints to be closed in a timely manner and ensuring any non-conforming product is controlled according to the requirements of the standards.
- Dealing with customer questionnaires and enquiries.
- Collation of required paperwork and information to comply with the systems.
- Aid in monthly stock takes on 1st of every month
Qualifications & Experience
· Proficient in Microsoft Office
· Ability to work independently and as part of a team
· Attention to detail
· Good communication and interpersonal skills
· A self starter, with the ability to work both independently and as part of a team
· Preferable experience with ISO9001 and BRCGS Packaging Materials Global Standard
· Preferable experience with internal auditing and HACCP
Full Time, Permanent Role. Working Monday to Friday as core working hours.
Work Location: On-Site – Elsham, Brigg, North Lincolnshire.
ProAmpac is an Equal Opportunity Employer!
QH Technician employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QH Technician
✨Tip Number 1
Familiarize yourself with ISO9001 and BRCGS Packaging Materials Global Standard. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality management.
✨Tip Number 2
Brush up on your internal auditing skills. Since the role involves internal audits, being able to discuss your experience or knowledge in this area will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or returns in the past. This will show your problem-solving skills and your ability to maintain customer satisfaction.
✨Tip Number 4
Highlight your proficiency in Microsoft Office during your discussions. Being able to efficiently manage documentation and data is crucial for this role, so make sure to mention any relevant experience.
We think you need these skills to ace QH Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the QH Technician position at ProAmpac. Understand the key responsibilities and qualifications required, such as internal auditing and compliance management.
Highlight Relevant Experience: When writing your application, emphasize any relevant experience you have with ISO9001, BRCGS standards, or internal auditing. Provide specific examples of how you've handled customer complaints or participated in audits.
Showcase Your Skills: Demonstrate your proficiency in Microsoft Office and your attention to detail in your CV and cover letter. Mention any teamwork experiences that highlight your ability to work independently and collaboratively.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of ProAmpac. Use keywords from the job description to ensure your application stands out and aligns with what they are looking for.
How to prepare for a job interview at ProAmpac
✨Understand the Quality Management Systems
Make sure you familiarize yourself with ISO9001 and BRCGS Packaging Materials Global Standard. Being able to discuss these standards and how they apply to the role will show your preparedness and understanding of the industry.
✨Prepare for Customer Complaint Scenarios
Think of examples from your past experiences where you successfully handled customer complaints or returns. Be ready to explain your approach and how you ensured timely resolutions, as this is a key part of the QH Technician role.
✨Highlight Your Auditing Experience
If you have experience with internal auditing or HACCP, be sure to bring it up during the interview. Discuss specific audits you've been involved in and what you learned from those experiences.
✨Showcase Your Teamwork and Communication Skills
Since the role requires collaboration with various departments, be prepared to share examples of how you've effectively worked in teams. Highlight your communication skills and how they helped in achieving common goals.
