At a Glance
- Tasks: Assist customers with IT solutions and troubleshoot application issues.
- Company: ProAmpac, a rapidly growing company focused on innovation.
- Benefits: Remote work, collaborative culture, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact in a visible IT role while solving problems.
- Qualifications: Bachelor’s in computer science preferred; 2-5 years IT experience required.
The predicted salary is between 30000 - 40000 € per year.
At ProAmpac, we are seeking a UK based, talented, and flexible IT Analyst to assist internal and external customers with solutions to their application and system issues including the company’s Enterprise Resource Planning (ERP) Systems and supporting applications. We’re looking for a hands-on problem solver who collaborates effectively, analyses issues, and sees them through to resolution.
Essential Duties and Tasks
- Collaborate with team members to understand organizational and operational challenges.
- Analyse business processes and develop requirements.
- Maintain a knowledge base through proper, accessible documentation on business analytic processes including data quality controls, field mappings, and training materials.
- Troubleshoot and identify potential solutions to application issues.
- Learn business processes/functions to effectively research cause, troubleshoot, and resolve production issues across all modules.
- Become familiar with standard project management practices.
- Conduct yourself with strong ethics.
- Have a strong technical capacity.
- Be proficient at problem solving/analysis.
- Have strong communication skills.
Qualifications, Education and Experience
- Bachelor’s in computer science or related field preferred.
- 2-5 years’ experience in Information Technology.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), and Outlook email and calendar capabilities.
- Exceptional verbal and written communication skills, listening ability and patience.
- Extraordinary customer service and relationship management experience.
- Exceptional time management and organisation skills.
- Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
- Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Why ProAmpac?
At ProAmpac, we’re growing rapidly and investing in the future of manufacturing and packaging innovation. Our teams are collaborative, entrepreneurial, and focused on continuous improvement. This is an opportunity to make a direct impact inside a highly visible manufacturing IT role. If you enjoy partnering with operations, solving problems, improving processes, and driving business performance through IT insight, we’d love to connect with you.
About the Location
This opportunity is based remotely, within the UK.
Information Technology Support Analyst employer: ProAmpac
ProAmpac is an exceptional employer that fosters a collaborative and entrepreneurial work culture, empowering IT Support Analysts to make a direct impact on manufacturing and packaging innovation. With a strong focus on continuous improvement, employees benefit from ample growth opportunities and the flexibility of remote work within the UK, allowing for a balanced professional and personal life. Join us to thrive in a fast-paced environment where your problem-solving skills will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend virtual meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific application issues or improve business processes. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thought process clearly when discussing technical problems. We’re looking for someone who can explain complex issues in a way that everyone can understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Analyst role. Highlight your experience with ERP systems and problem-solving skills, as these are key for us at ProAmpac. Use specific examples that showcase your technical capacity and collaboration abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about IT support and how your background aligns with our needs. Don’t forget to mention your customer service experience and how you’ve successfully resolved issues in the past.
Showcase Your Communication Skills:Since strong communication is essential for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your listening skills and patience in your examples.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at ProAmpac
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around ERP systems and troubleshooting. Be ready to discuss specific examples of how you've solved application issues in the past. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical abilities and how you see issues through to resolution.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable explaining technical concepts in simple terms. Remember, it’s all about making sure everyone understands!
✨Research ProAmpac and Its Culture
Familiarise yourself with ProAmpac’s values and recent projects. Understanding their focus on collaboration and continuous improvement will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which always makes a good impression!
