At a Glance
- Tasks: Support customers and collaborate with sales reps to ensure top-notch service.
- Company: Join a dynamic team focused on customer satisfaction and teamwork.
- Benefits: Full-time position with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on quality and teamwork.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: High school diploma and 3 years of customer service or sales experience required.
The predicted salary is between 31500 - 38500 £ per year.
Description
Relevant de la directrice des ventes, le ou la candidate travaillera en étroite collaboration avec les représentants externes des ventes de l’entreprise, que ce soit de la demande de prix initiale, jusqu’à la vente finale.
Relevant de la directrice des ventes, le ou la candidate travaillera en étroite collaboration avec les représentants externes des ventes de l’entreprise, que ce soit de la demande de prix initiale, jusqu’à la vente finale.
Nous recherchons un(e) joueur(se) d’équipe dévoué(e) qui a à cœur la satisfaction du client.
Le poste est en collaboration avec le département de production, de qualité et d’administration afin d’assurer un service de haut niveau à chacun de ses clients.
- Responsabilités
- Effectuer les soumissions pour toutes demandes de devis.
- Assurer la prise des commandes des clients canadiens et américains.
- Approuver la conformité des spécifications.
- Assurer le suivi des inventaires des clients.
- Effectuer les relâches quotidiennement.
- Assurer le suivi des échantillons pour les commandes-tests.
- Effectuer le suivi auprès des clients pour les non-conformités.
- Effectuer le suivi avec la comptabilité pour l’acceptation au crédit.
- Maintenir de bonnes relations avec l’équipe des ventes ainsi que les clients.
- Participer aux développements et à l’amélioration des processus de ventes.
- Effectuer toutes autres tâches connexes.
- Exigences
- Titulaire d’un diplôme d’études secondaires.
- Posséder un minimum de trois (3) années d’expérience dans le domaine du service à la clientèle ou de la vente.
- Expérience dans un milieu manufacturier, un atout.
- Bonne connaissance de la suite Microsoft Office.
- Fortes habiletés en relations interpersonnelles.
- Capacité à travailler sous pression tout en maintenant un standard de qualité de travail.
- Excellent sens de l’organisation, de la gestion du temps et des priorités.
- Aptitudes marquées en résolutions de problèmes.
- Excellentes habiletés de communication en français et en anglais, tant à l’oral qu’à l’écrit.
- Lieu du poste : En présentiel
Job Category
- Customer Service Full-Time
- #J-18808-Ljbffr
Représentant(e) du service à la clientèle in Farnham employer: ProAmpac
ProAmpac is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to lead in the flexible packaging industry. With a strong commitment to employee growth, ProAmpac offers comprehensive training and development opportunities, ensuring that team members can thrive and advance their careers while contributing to meaningful projects that have a global impact. Located in a dynamic environment, employees benefit from a diverse marketplace and the chance to work with cutting-edge technology, all while being guided by core values that prioritise integrity and involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Représentant(e) du service à la clientèle in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ProAmpac. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ProAmpac before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Représentant(e) du service à la clientèle in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ProAmpac:Your cover letter is your chance to shine! Tell us why you want to work at ProAmpac specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ProAmpac!
How to prepare for a job interview at ProAmpac
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
