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- Tasks: Assist customers with IT solutions and maintain a knowledge base for business processes.
- Company: ProAmpac, a rapidly growing leader in manufacturing and packaging innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on driving business performance through IT insights.
- Why this job: Make a real impact in a visible IT role while solving problems and improving processes.
- Qualifications: Bachelor’s in computer science preferred; 2-5 years IT experience required.
The predicted salary is between 30000 - 40000 £ per year.
At ProAmpac, we are seeking a UK based, talented, and flexible IT Analyst to assist internal and external customers with solutions to their application and system issues including the company’s Enterprise Resource Planning (ERP) Systems and supporting applications. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Maintain a knowledge base through proper, accessible documentation on business analytic processes including data quality controls, field mappings, and training materials. Become familiar with standard project management practices. Be proficient at Problem Solving/Analysis.
- Bachelor’s in computer science or related field preferred.
- ~2-5 years’ experience in Information Technology.
- Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
- Extraordinary customer service and relationship management experience.
- Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
At ProAmpac, we’re growing rapidly and investing in the future of manufacturing and packaging innovation. This is an opportunity to make a direct impact inside a highly visible manufacturing IT role. If you enjoy partnering with operations, solving problems, improving processes, and driving business performance through IT insight, we’d love to connect with you. This opportunity is based remotely, within the UK.
IT Support Analyst 1st / 2nd Line Support in England employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst 1st / 2nd Line Support in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ProAmpac or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Brush up on your ERP knowledge! Since ProAmpac is looking for someone familiar with ERP systems, take some time to learn about common challenges and solutions related to these systems. This will help you stand out as a knowledgeable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace IT Support Analyst 1st / 2nd Line Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your problem-solving abilities and any relevant experience with ERP systems, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Share specific examples of how you've provided extraordinary customer service or solved complex issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your proficiency with Microsoft Office Suite and any other relevant tools. We want to see that you can handle the technical aspects of the job, so be clear about your experience and capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ProAmpac
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ERP systems and the specific applications mentioned in the job description. Be ready to discuss how you've solved technical issues in the past, as this will show your problem-solving skills and familiarity with the tools they'll expect you to use.
✨Show Off Your Customer Service Skills
Since extraordinary customer service is key for this role, prepare examples of how you've successfully managed relationships with clients or colleagues. Think about times when you went above and beyond to help someone with a tech issue—this will highlight your ability to connect with users and provide effective support.
✨Demonstrate Your Multi-Tasking Abilities
ProAmpac is looking for someone who can juggle multiple tasks and projects. Be ready to share specific instances where you had to prioritise tasks under pressure. This will showcase your organisational skills and ability to meet deadlines, which are crucial for the role.
✨Familiarise Yourself with Project Management Practices
Even if you're not applying for a project management position, having a basic understanding of standard practices can set you apart. Brush up on common methodologies and be prepared to discuss how you’ve applied any project management principles in your previous roles.