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For Companies At a Glance
- Tasks: Assist customers with IT solutions and troubleshoot application issues.
- Company: ProAmpac, a rapidly growing company focused on innovation.
- Benefits: Remote work, collaborative culture, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact in a visible IT role while solving problems.
- Qualifications: Bachelor’s in computer science preferred; 2-5 years IT experience required.
The predicted salary is between 30000 - 40000 £ per year.
At ProAmpac, we are seeking a UK based, talented, and flexible IT Analyst to assist internal and external customers with solutions to their application and system issues including the company’s Enterprise Resource Planning (ERP) Systems and supporting applications. We’re looking for a hands-on problem solver who collaborates effectively, analyses issues, and sees them through to resolution.
Essential Duties and Tasks
- Collaborate with team members to understand organizational and operational challenges.
- Analyse business processes and develop requirements.
- Maintain a knowledge base through proper, accessible documentation on business analytic processes including data quality controls, field mappings, and training materials.
- Troubleshoot and identify potential solutions to application issues.
- Learn business processes/functions to effectively research cause, troubleshoot, and resolve production issues across all modules.
- Become familiar with standard project management practices.
- Conduct yourself with strong ethics.
- Have a strong technical capacity.
- Be proficient at problem solving/analysis.
- Have strong communication skills.
Qualifications, Education and Experience
- Bachelor’s in computer science or related field preferred.
- 2-5 years’ experience in Information Technology.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), and Outlook email and calendar capabilities.
- Exceptional verbal and written communication skills, listening ability, and patience.
- Extraordinary customer service and relationship management experience.
- Exceptional time management and organization skills.
- Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
- Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Why ProAmpac?
At ProAmpac, we’re growing rapidly and investing in the future of manufacturing and packaging innovation. Our teams are collaborative, entrepreneurial, and focused on continuous improvement. This is an opportunity to make a direct impact inside a highly visible manufacturing IT role. If you enjoy partnering with operations, solving problems, improving processes, and driving business performance through IT insight, we’d love to connect with you.
About the Location
This opportunity is based remotely, within the UK.
Information Technology Support Analyst in England employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of real-life scenarios where you've tackled tech issues and be ready to share how you resolved them. ProAmpac is looking for hands-on problem solvers, so show them what you've got!
✨Tip Number 3
Don’t forget to research ProAmpac! Familiarise yourself with their products and services, especially their ERP systems. This will not only help you in interviews but also show your genuine interest in the company and its operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing that IT Support Analyst position. Let’s get you that job!
We think you need these skills to ace Information Technology Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with ERP systems and problem-solving skills, as these are key for the IT Analyst role. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for customer service and collaboration.
Showcase Your Technical Skills: Be sure to list your technical proficiencies clearly, especially with Microsoft Office Suite and any relevant IT tools. We love seeing candidates who can demonstrate their technical capacity and problem-solving abilities right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ProAmpac
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around ERP systems and troubleshooting applications. Be ready to discuss specific examples of how you've solved tech issues in the past, as this will show your hands-on problem-solving abilities.
✨Show Off Your Communication Skills
Since this role involves collaborating with both internal and external customers, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, demonstrating your exceptional verbal and written communication skills.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've analysed business processes in previous roles. Think of a time when you identified a problem, developed a solution, and saw it through to resolution. This will highlight your analytical skills and proactive approach.
✨Emphasise Your Customer Service Experience
ProAmpac values extraordinary customer service, so come ready with examples of how you've managed relationships and resolved issues for clients or colleagues. Show that you can maintain a positive attitude even in challenging situations.