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- Tasks: Assist customers with IT solutions and maintain documentation for business processes.
- Company: ProAmpac, a rapidly growing leader in manufacturing and packaging innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible environment with a focus on collaboration and customer service.
- Why this job: Make a direct impact in a visible IT role while solving real-world problems.
- Qualifications: Bachelor’s in computer science preferred; 2-5 years IT experience required.
The predicted salary is between 30000 - 40000 £ per year.
At ProAmpac, we are seeking a UK based, talented, and flexible IT Analyst to assist internal and external customers with solutions to their application and system issues including the company’s Enterprise Resource Planning (ERP) Systems and supporting applications. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Maintain a knowledge base through proper, accessible documentation on business analytic processes including data quality controls, field mappings, and training materials. Become familiar with standard project management practices. Be proficient at Problem Solving/Analysis.
- Bachelor’s in computer science or related field preferred.
- ~2-5 years’ experience in Information Technology.
- Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
- Extraordinary customer service and relationship management experience.
- Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
At ProAmpac, we’re growing rapidly and investing in the future of manufacturing and packaging innovation. This is an opportunity to make a direct impact inside a highly visible manufacturing IT role. If you enjoy partnering with operations, solving problems, improving processes, and driving business performance through IT insight, we’d love to connect with you. This opportunity is based remotely, within the UK.
1st - 2nd IT Line Support Analyst in England employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st - 2nd IT Line Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research ProAmpac and understand their ERP systems and how they operate. This will show that you're genuinely interested and ready to tackle any questions they throw your way.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will highlight your analytical abilities and customer service experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ProAmpac team.
We think you need these skills to ace 1st - 2nd IT Line Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with ERP systems, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a great fit for ProAmpac. Be sure to mention your customer service experience too!
Showcase Your Technical Skills: List out your technical skills clearly, especially your proficiency with Microsoft Office Suite and any relevant IT tools. This will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ProAmpac!
How to prepare for a job interview at ProAmpac
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ERP systems and the specific applications mentioned in the job description. Be ready to discuss how you've solved similar issues in the past, as this will show your problem-solving skills and technical expertise.
✨Show Off Your Customer Service Skills
Since extraordinary customer service is key for this role, prepare examples of how you've successfully managed customer relationships. Think about times when you went above and beyond to help a client or resolved a tricky situation.
✨Get Familiar with Project Management Basics
Even if you're not applying for a project management role, understanding standard practices can set you apart. Brush up on basic project management concepts and be ready to discuss how you prioritise tasks and manage multiple projects simultaneously.
✨Prepare for Remote Work Questions
As this position is remote, be prepared to discuss your experience working from home. Highlight your ability to stay organised, communicate effectively, and maintain productivity without direct supervision.