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- Tasks: Support customers with technical issues and improve product quality through onsite and virtual assistance.
- Company: ProAmpac is a leading flexible packaging company focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for travel across the UK and Ireland.
- Why this job: Join a dynamic team that values collaboration, growth, and making a real impact in the packaging industry.
- Qualifications: Bachelor's degree in engineering or science, plus 5+ years in a technical role; strong problem-solving skills required.
- Other info: Multilingual candidates preferred; must be willing to travel up to 100% of the time.
The predicted salary is between 28800 - 48000 £ per year.
Direct message the job poster from ProAmpac
Assistant to the President ProAmpac Europe
Customer Technical Service
Location: Remote
Salary: Competitive based on experience.
Position Summary
This position is responsible to meet the goals and objectives of the organisation by meeting ProAmpac company objectives.
The function of Customer Technical Service is to manage customers\’ technical issues related to products and materials. The individual will provide ongoing onsite and/or virtual customer support and proactively manage product quality. This position will work with Sales, Quality, Operations and Product Development to improve service and grow relationships with customers.
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The successful candidate will
- Know and follow all safety policies and procedures. Ensure that co-workers are also following safety rules.
- Support Revenue Growth and Business Opportunities by providing on site Customer technical expertise and solutions, to ProAmpac sites internally, and externally to our customer base who decrease waste, improve functionality, runnability, and offer solutions from evaluating & analysing Customer operations while aligning to ProAmpac functionality.
- Provide onsite and virtual technical assistance to customers for existing products through regular travel within the UK and Ireland and travel to other regions as required.
- Have a proactive understanding of changes in the packaging machinery and materials industry, staying up to date with changing technology.
- Establish, manage & maintain packaging machinery and material vendor relationships and leverage those relationships when required with customers.
- Collaborate with R&D, Sales, Operations, and Quality departments to drive growth with our customers
- Demonstrate an appropriate attitude in all dealings with coworkers, customers, and suppliers.
- All other duties as assigned.
Qualifications, Education and Experience
- Bachelor\’s degree from an accredited University in engineering or science discipline and/or 5+ years in a technical flexible packaging role.
- Product, industry and organisational specific knowledge, hands on machine experience
- Solid trouble shooting/problem solving skills. Technically apt and knows how to leverage technology
- Strong leadership and persuasive communication skills
- Excellent written and oral communication, ability to communicate effectively (with executive leadership, staff, and internal and external clients.)
- Willingness to travel, up to 100% of time with ability to access air travel within reasonable time. Travel mainly but not exclusively within Ireland and the UK.
- Multilingual capabilities are highly preferred.
- Coaching and mentoring skills, people development capabilities
- Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
- Maintain strict confidentiality and protect privacy of confidential/sensitive information.
- Exceptional time management and organisation skills. The ability to manage multiple tasks and projects simultaneously by establishing priorities to meet deadlines.
- Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
- Excellent interpersonal skills.
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering, Science, and Information Technology
-
Industries
Packaging and Containers Manufacturing
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Customer Technical Service employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Service
✨Tip Number 1
Make sure to research ProAmpac thoroughly before your interview. Understand their products, services, and recent developments in the packaging industry. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of ProAmpac on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Technical Service role, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and technical expertise. Highlight situations where you've successfully managed customer relationships or resolved technical issues, as these are key aspects of the role.
✨Tip Number 4
Since the role involves a significant amount of travel, be ready to address your flexibility and willingness to travel extensively. Share any relevant experiences that demonstrate your adaptability and commitment to meeting customer needs, even on the go.
We think you need these skills to ace Customer Technical Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer technical service, particularly in the flexible packaging industry. Emphasise any hands-on machine experience and problem-solving skills that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background in engineering or science makes you a suitable candidate. Mention specific examples of how you've successfully managed customer relationships and technical issues in the past.
Showcase Communication Skills: Since excellent written and oral communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. You might also want to include examples of how you've effectively communicated with clients or teams in previous roles.
Highlight Multilingual Capabilities: If you have multilingual skills, be sure to mention them in your application. This can set you apart from other candidates, especially since the role may involve travel within the UK and Ireland, where diverse language skills can be beneficial.
How to prepare for a job interview at ProAmpac
✨Showcase Your Technical Expertise
Make sure to highlight your technical knowledge and experience in flexible packaging. Be prepared to discuss specific challenges you've faced and how you resolved them, as this role requires solid troubleshooting skills.
✨Demonstrate Strong Communication Skills
Since the position involves collaboration with various departments and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders.
✨Emphasise Your Proactive Approach
ProAmpac values individuals who can identify problems and develop solutions independently. Share instances where you've taken initiative to improve processes or customer satisfaction, showcasing your proactive mindset.
✨Prepare for Travel Discussions
As the role requires significant travel, be ready to discuss your flexibility and willingness to travel. Highlight any previous experiences that demonstrate your adaptability and commitment to providing on-site support.
