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- Tasks: Support quality functions through audits, customer complaints, and product safety management.
- Company: Join ProAmpac, a global leader in flexible packaging with innovative solutions.
- Benefits: Enjoy a full-time, permanent role with core Monday to Friday hours.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction.
- Qualifications: Proficient in Microsoft Office; experience with ISO9001 and BRCGS preferred.
- Other info: Engage in internal audits and compliance management for a diverse marketplace.
The predicted salary is between 30000 - 42000 £ per year.
ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. The Q&H Technician will support the Quality Department functions through internal audits, third-party audit support, and compliance management. Key tasks include handling customer complaints, returns, and enquiries, locating retained samples for investigation and re-testing, working with all departments to assist in the maintenance of the product safety and quality management system, and assisting with documentation and monthly stock takes.
Internal auditing on Quality, Health & Safety and environmental systems.
Logging and investigation of customer complaints and arranging collections where required.
Dealing with customer returns in a timely manner to enable complaints to be closed in a timely manner and ensuring any non-conforming product is controlled according to the requirements of the standards.
Aid in monthly stock takes on 1st of every month
Proficient in Microsoft Office
· Preferable experience with ISO9001 and BRCGS Packaging Materials Global Standard
· Full Time, Permanent Role. Working Monday to Friday as core working hours.
Customer Care Technician (Permanent) employer: ProAmpac
Contact Detail:
ProAmpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician (Permanent)
✨Tip Number 1
Familiarize yourself with ISO9001 and BRCGS Packaging Materials Global Standard. Understanding these standards will not only help you in the interview but also show that you're serious about quality management.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in data management and reporting can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints or returns in the past. This will demonstrate your problem-solving skills and customer care experience.
✨Tip Number 4
Research ProAmpac's product offerings and recent innovations. Showing that you understand their business and values can make a great impression during your conversation.
We think you need these skills to ace Customer Care Technician (Permanent)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Technician position at ProAmpac. Understand the key responsibilities and required skills, such as handling customer complaints and internal auditing.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service, quality management, or compliance that demonstrate your fit for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer care and quality assurance. Mention specific experiences that relate to the tasks outlined in the job description, such as managing customer complaints or conducting audits.
Highlight Relevant Certifications: If you have certifications related to ISO9001 or BRCGS Packaging Materials Global Standard, be sure to mention them in your application. This will strengthen your candidacy and show your commitment to quality standards.
How to prepare for a job interview at ProAmpac
✨Understand the Company and Its Products
Before your interview, take some time to research ProAmpac and its product offerings. Familiarize yourself with their packaging solutions and customer service approach. This knowledge will help you demonstrate your interest in the company and how you can contribute to their success.
✨Prepare for Quality Management Questions
Since the role involves quality management systems, be ready to discuss your experience with ISO9001 and BRCGS standards. Think of specific examples where you've implemented or supported quality processes in previous roles, as this will show your expertise and readiness for the position.
✨Showcase Your Problem-Solving Skills
The job requires handling customer complaints and returns efficiently. Prepare to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Demonstrate Proficiency in Microsoft Office
As proficiency in Microsoft Office is a requirement, be prepared to discuss your experience with these tools. You might be asked about how you've used Excel for data tracking or Word for documentation. Having specific examples ready will help reinforce your skills.
