At a Glance
- Tasks: Build relationships with customers, process orders, and support the sales team.
- Company: Join a dynamic sales team focused on excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Fast-paced office environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a motivated and customer-focused individual to join our Sales Team as a Customer Service Representative. This is a fantastic opportunity for someone with strong communication and relationship-building skills who enjoys working in a fast-paced office environment and delivering excellent customer service.
The Role
- Maintain existing customer accounts, process orders, support the wider sales function, and help ensure a smooth day-to-day operation within the department.
- Provide support to the Internal Sales / Customer Service Supervisor and assist with mentoring and guidance across the team.
Key Responsibilities
- Build and maintain strong relationships with existing customers via telephone and email.
- Process sales orders, customer enquiries, complaints, and general administration tasks.
- Communicate sales opportunities to the Business Development Team.
- Liaise with internal departments including Product Control, Transport, Repro, Technical, and External Sales to meet customer requirements.
- Support the mentoring and training of new and existing team members.
- Assist with the smooth running of the department and deputise for the Supervisor when required.
- Monitor customer stock levels and help prevent shortages or redundant stock.
- Support continuous improvement of internal sales systems and procedures.
- Ensure company standards relating to Health & Safety, Quality, Hygiene, Environmental, and Equal Opportunities policies are maintained.
About You
- Self-motivated, enthusiastic, and organised.
- Confident communicating with customers and colleagues.
- Positive, helpful, and professional in their approach.
- Able to build strong working relationships across teams.
- Comfortable working in a busy and fast-paced environment.
- A strong team player with a flexible attitude.
Skills & Experience
- Previous experience in customer service, internal sales, or account management preferred.
- Excellent communication and administration skills.
- Good attention to detail and problem-solving ability.
- Experience using office systems and handling customer orders.
- Ability to prioritise workload and work independently when required.
Monday- Friday
We think you need these skills to ace Customer Service Coordinator in Lincoln
Customer Relationship Management
Communication Skills
Order Processing
Problem-Solving Skills
Attention to Detail
Teamwork
Time Management
