At a Glance
- Tasks: Provide remote technical support for automated parcel handling systems and troubleshoot complex controls issues.
- Company: Join a leading tech company focused on innovative automation solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with 24/7 support and occasional travel.
- Why this job: Be part of a dynamic team making a real impact in the automation industry.
- Qualifications: Bachelor's degree in Electrical or Controls Engineering and experience with PLC systems.
The predicted salary is between 40000 - 50000 £ per year.
The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance. This position requires an engineer who is comfortable responding to technical support calls in a fast-paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration. The successful candidate will play a key role in supporting customers around the clock as part of a 24-hour, 7-day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.
ESSENTIAL FUNCTIONS
- Provide remote troubleshooting and support for parcel handling automation systems.
- Respond to PLC and electrical system support calls from Amazon and other customers.
- Diagnose and resolve controls related issues affecting conveyor and automation systems.
- Guide onsite maintenance teams through troubleshooting procedures when required.
- Document service activities, troubleshooting steps, and resolutions.
Controls and Electrical Systems Support
- Support PLC controlled conveyor and automation systems used in warehouse and airport environments.
- Analyze electrical schematics and control logic to identify and resolve system faults.
- Assist with system diagnostics, software troubleshooting, and control system recovery.
- Provide guidance on proper system operation and maintenance procedures.
Customer Support and Communication
- Serve as a technical point of contact for customer support requests.
- Maintain clear and professional communication during troubleshooting activities.
- Provide timely updates on system status and issue resolution.
- Maintain accurate service documentation and support records.
Service and Project Support
- Support the After Sales team in activities related to service contracts, spare parts, and small projects.
- Assist with system upgrades, troubleshooting support, and engineering analysis when required.
- Participate in continuous improvement initiatives related to service and support operations.
Travel and Field Support
- Travel to customer sites when remote support cannot fully resolve issues.
- Assist with onsite troubleshooting, commissioning, or service activities when required.
- Support coordination between field technicians and remote engineering teams.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- PLC troubleshooting and diagnostics.
- Electrical systems analysis.
- Conveyor and material handling systems.
- Remote technical support.
- Customer communication and support.
- System diagnostics and fault resolution.
- Documentation and service reporting organizational skills.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in Electrical Engineering, Controls Engineering, or related field.
- Experience with PLC based automation systems in industrial or material handling environments.
- Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems.
- Ability to read and interpret electrical schematics and control logic.
- Experience troubleshooting conveyor systems and automated material handling equipment preferred.
- Strong problem solving and analytical skills.
- Excellent communication skills and ability to support customers remotely.
- Willingness to participate in a 24-hour support environment.
- Ability to travel occasionally for onsite support.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Controls Parcel Support Engineer employer: Proactive Technical Limited
Proactive Technical Limited is an excellent employer, offering a dynamic work environment in Bridgwater where teamwork and attention to detail are highly valued. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth while contributing to innovative electronics manufacturing. With a strong focus on quality and a supportive culture, this company provides a rewarding experience for those looking to make a meaningful impact in their roles.
Contact Details:
Proactive Technical Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Controls Parcel Support Engineer
✨Tip Number 1
Get your tech game on point! Brush up on your PLC troubleshooting and electrical systems knowledge. The more confident you are in these areas, the better you'll handle those tricky support calls.
✨Tip Number 2
Practice your communication skills! When you're guiding onsite teams or updating customers, clear and professional communication is key. Try role-playing scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t forget about documentation! Keeping track of your service activities and troubleshooting steps will not only help you but also make you look super organised to potential employers. Start a log of your experiences now!
✨Tip Number 4
Apply through our website! We’re all about making connections, so don’t hesitate to submit your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role.
We think you need these skills to ace Controls Parcel Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with PLC systems and electrical troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about remote technical support and how your background makes you a great fit for our team. Keep it professional but let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet, especially in fast-paced environments like warehouse automation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Proactive Technical Limited
✨Know Your PLCs Inside Out
Make sure you brush up on your knowledge of PLC troubleshooting and diagnostics. Be prepared to discuss specific examples of how you've resolved issues in the past, especially in automated systems. This will show that you can handle the technical demands of the role.
✨Familiarise Yourself with Electrical Schematics
Since you'll be analysing electrical schematics and control logic, it’s crucial to demonstrate your ability to read and interpret these documents. Bring along a few examples from your previous work where you successfully diagnosed faults using schematics.
✨Practice Clear Communication
As a remote support engineer, clear communication is key. Prepare to explain complex technical issues in simple terms. You might even want to role-play a troubleshooting call to get comfortable with guiding onsite teams through procedures.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach diagnosing a fault in a conveyor system or handling a customer support request. Highlight your analytical skills and how you’ve used them in past roles.
